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Pulished Date July, 2021
ID: 11862
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APAC Healthcare CRM Market Research Report – Segmented By Product, Application, End-user, Technology & Country (India, China, Japan, South Korea, Australia, New Zealand, Thailand, Malaysia, Vietnam, Philippines, Indonesia, Singapore and Rest of APAC) - Industry Analysis on Size, Share, Trends, COVID-19 Impact & Growth Forecast (2021 to 2026)

Pulished: July, 2021
ID: 11862
Pages: 190

APAC Healthcare CRM Market Size (2021 to 2026)

The size of the Asia-Pacific healthcare CRM market is forecasted to showcase a healthy CAGR from 2021 to 2026.

It is evidently common for the healthcare sector to be burdened with increasing administrative expenses. These expenses increase health care costs for everyone, making them difficult to pay for most. The ability to use automation, machine learning and artificial intelligence in healthcare has motivated its integration into the industry. These tools greatly facilitate your work by reducing administrative costs and creating an even greater need for healthcare CRM.

There is a high demand for healthcare CRM as hospitals are gradually increasing in the APAC region, shifting the demand towards the healthcare system to work with efficiency. A growing number of chronic diseases, an aging population, the need for new technological advancements, virtual patient care, and operational efficiency are some of the major drivers for the growth of the APAC healthcare CRM market. In addition, factors such as profitability and reducing the risk of errors drive the market. Furthermore, Healthcare CRM enables communication between healthcare facilities and patients.

Growing public demand for virtual care, home care, disease monitoring, and mobile monitoring applications is accelerating the growth of the healthcare CRM market. In addition, new modes of database restructuring and economic development should maintain this lucrative market for years to come.

However, the complexities related to CRM application and high costs are some of the major factors expected to hamper the market's growth. Additionally, increasing security threats and concerns over patient data privacy is another factor that may affect the market's growth to some extent. There is a lack of health specialists, or they are overwhelmed with the knowledge of the new system; try to include them daily. In addition, Healthcare CRM requires connectivity to multiple applications. Many healthcare facilities have strict regulations and policies for accessing data, which can hinder the healthcare market.

Impact of COVID-19 on the APAC healthcare CRM market:

It is especially important to focus on communicating with patients in the face of changing health care coverage rules and the added burden of a potential pandemic. In addition, COVID-19 has affected economies and the medical industry in several countries due to roadblocks, travel bans, and business closures.

The COVID-19 pandemic has created a significant burden on healthcare organizations, but forward-thinking leaders are already harnessing technology to solve the problems they face in the workplace. In response to the COVID-19 pandemic, many healthcare organizations have introduced new treatment methods to increase the patient population rapidly. Loaded with legacy employee communication and patient engagement tools that couldn't be scaled up, those at the forefront quickly began adopting digital solutions to meet growing demands on staff and clinical teams. As a result, data technologies, analysis, and scanning technologies have mainly influenced the healthcare IT industry. In addition, the COVID-19 outbreak has made companies focus on R&D for improvement and innovations in the APAC healthcare CRM market.

This research report on the APAC healthcare CRM market has been segmented and sub-segmented into the following categories:

By Product:

  • Individual
  • Referral
  • Individual and referral

By Application:

  • Community Outreach
    • Community health education
    • Services outreach/Promotion
    • Financial Donor Management
  • Case Coordination
    • Patient Information Management
    • Pre-Authorizations / Eligibility
    • Referrals
    • Others
  • Case management
    • Chronic Disease Management
    • Clinical Trials Relationship Management
  • Relationship management

By End-User:

  • Payers
  • Providers
  • Life Science Companies

By Technology:

  • Cloud-Based
  • Mobile
  • Social
  • Collaborative
  • Predictive

By Country:

  • India
  • China
  • Japan
  • South Korea
  • Australia
  • New Zealand
  • Thailand
  • Malaysia
  • Vietnam
  • Philippines
  • Indonesia
  • Singapore
  • Rest of APAC

Geographically, Asia-Pacific is considered to be the fastest-growing region in the global healthcare industry due to increasing investor interest in investing in the sector. The market is also becoming international, encouraging these companies to establish themselves in emerging markets like India. This increase in the number of hospitals would require the installation of computerized record systems and/or other software to simplify the processes and is therefore attributed to the market's growth. However, developing countries invest significant sums in building their national health infrastructure. This development is expected to attract many investors and stimulate the development of the domestic industry.

KEY MARKET PLAYERS:

Companies such as Amdocs Ltd, Microsoft, Oracle, IBM, SAP, Accenture Plc, AllScripts Healthcare Solutions Inc., Anthelio Healthcare Solutions, Siemens Healthcare, Accretive Health Inc., Salesforce, NetSuite, Aspect Software, Cerner, Lawson, Talisma, Nice Systems, Verint Systems, and Veeva are expected to play a leading role in the APAC healthcare CRM market.

  1. Introduction                                                          
    1. Market Definition                                               
    2. Scope of the report                                            
    3. Study Assumptions                                            
    4. Base Currency, Base Year and Forecast Periods                                                     
  2. Research Methodology                                                                    
    1. Analysis Design                                                   
    2. Research Phases                                                 
      1. Secondary Research                                       
      2. Primary Research                              
      3. Data Modelling                                 
      4. Expert Validation                              
    3. Study Timeline                                                    
  3. Report Overview                                                                 
    1. Executive Summary                                           
    2. Key Inferences                                                  
  4. Market Dynamics                                                                
    1. Impact Analysis                                                   
      1. Drivers                                  
      2. Restraints                              
      3. Opportunities                                    
    2. Regulatory Environment                                                  
    3. Technology Timeline & Recent Trends                                                      
  5. Competitor Benchmarking Analysis                                                             
    1. Key Player Benchmarking                                                
      1. Market share analysis                                    
      2. Products/Service                              
      3. Regional Presence                            
    2. Mergers & Acquisition Landscape                                                
    3. Joint Ventures & Collaborations                                                  
  6. Market Segmentation                                                                       
    1. Healthcare CRM Market, By Product
      1. Individual
      2. Referral
      3. Individual and referral
      4. Market Size Estimations & Forecasts (2021-2026)                               
      5. Y-o-Y Growth Rate Analysis                                         
      6. Market Attractiveness Index                                       
    2. Healthcare CRM Market, By Application
      1. Community Outreach
        1. Community health education
        2. Services outreach/Promotion
        3. Financial Donor Management
      2. Case Coordination
        1. Patient Information Management
        2. Pre-Authorizations / Eligibility
        3. Referrals
        4. Others
      3. Case management
        1. Chronic Disease Management
        2. Clinical Trials Relationship Management
      4. Relationship management
      5. Market Size Estimations & Forecasts (2021-2026)                               
      6. Y-o-Y Growth Rate Analysis                                         
      7. Market Attractiveness Index        
    3. Healthcare CRM Market, By End-user
      1. Payers
      2. Providers
      3. Life Science Companies
      4. Market Size Estimations & Forecasts (2021-2026)                               
      5. Y-o-Y Growth Rate Analysis                                         
      6. Market Attractiveness Index        
    4. Healthcare CRM Market, By Technology
      1. Cloud-Based
      2. Mobile
      3. Social
      4. Collaborative
      5. Predictive
      6. Market Size Estimations & Forecasts (2021-2026)                               
      7. Y-o-Y Growth Rate Analysis                                         
      8. Market Attractiveness Index        
  7. Geographical Landscape                                                                  
    1. Healthcare CRM Market, by Region                                            
    2. Asia Pacific                                             
      1. By Country                                         
        1. China                  
        2. India                    
        3. Japan                  
        4. South Korea                     
        5. South East Asia                
        6. Australia & NZ                  
        7. Rest of Asia-Pacific                        
  8. Key Player Analysis                                                             
    1. Amdocs Ltd
      1. Business Description                                      
      2. Products/Service                              
      3. Financials                             
      4. SWOT Analysis                                  
      5. Recent Developments                                    
      6. Analyst Overview                              
    2. Microsoft
    3. Oracle
    4. IBM
    5. SAP
    6. Accenture Plc
    7. AllScripts Healthcare Solutions Inc.
    8. Anthelio Healthcare Solutions
    9. Siemens Healthcare
    10. Accretive Health Inc.
    11. Salesforce
    12. NetSuite
    13. Aspect Software
    14. Cerner
    15. Lawson
    16. Talisma
    17. Nice systems
    18. Verint systems
    19. Veeva
  9. Market Outlook & Investment Opportunities                                                          
  10. Appendix                                               
    1. List of Tables
    2. List of Figures
  • Regional and country-level analysis and forecasts of the study market; providing Insights on the major countries/regions in which this industry is blooming and to also identify the regions that are still untapped.
  • Segment-level analysis in terms of product, application, technology & end-user along with market size forecasts and estimations to detect key areas of industry growth in detail.
  • Identification of key drivers, restraints, opportunities, and challenges (DROC) in the market and their impact on shifting market dynamics.
  • Study of the effect of exogenous and endogenous factors that affect the global market; which includes broadly demographic, economics, and political, among other macro-environmental factors presented in an extensive PESTLE Analysis.
  • Study the micro environment factors that determine the overall profitability of an Industry, using Porter’s five forces analysis for analysing the level of competition and business strategy development.
  • A comprehensive list of key market players along with their product portfolio, current strategic interests, key financial information, legal issues, SWOT analysis and analyst overview to study and sustain the market environment.
  • Competitive landscape analysis listing out the mergers, acquisitions, collaborations in the field along with new product launches, comparative financial studies and recent developments in the market by the major companies.
  • An executive summary, abridging the entire report in such a way that decision-making personnel can rapidly become acquainted with background information, concise analysis and main conclusions.
  • Expertly devised analyst overview along with Investment opportunities to provide both individuals and organizations a strong financial foothold in the market.
  1. Asia Pacific Healthcare CRM Market, By Product, From 2021 to 2026 (USD Million)
  2. Asia Pacific Individual Market, By Region, From 2021 to 2026 (USD Million)
  3. Asia Pacific Referral Market, By Region, From 2021 to 2026 (USD Million)
  4. Asia Pacific Individual and referral Market, By Region, From 2021 to 2026 (USD Million)
  5. Asia Pacific Healthcare CRM Market, By Application, From 2021 to 2026 (USD Million)
  6. Asia Pacific Community Outreach Market, By Region, From 2021 to 2026 (USD Million)
  7. Asia Pacific Case Coordination Market, By Region, From 2021 to 2026 (USD Million)
  8. Asia Pacific Case management Market, By Region, From 2021 to 2026 (USD Million)
  9. Asia Pacific Relationship management Market, By Region, From 2021 to 2026 (USD Million)
  10. Asia Pacific Healthcare CRM Market, By End-User, From 2021 to 2026 (USD Million)
  11. Asia Pacific Payers Market, By Region, From 2021 to 2026 (USD Million)
  12. Asia Pacific Providers Market, By Region, From 2021 to 2026 (USD Million)
  13. Asia Pacific Life Science Companies Market, By Region, From 2021 to 2026 (USD Million)
  14. Asia Pacific Healthcare CRM Market, By Technology, From 2021 to 2026 (USD Million)
  15. Asia Pacific Cloud-Based Market, By Region, From 2021 to 2026 (USD Million)
  16. Asia Pacific Mobile Market, By Region, From 2021 to 2026 (USD Million)
  17. Asia Pacific Social Market, By Region, From 2021 to 2026 (USD Million)
  18. Asia Pacific Collaborative Market, By Region, From 2021 to 2026 (USD Million)
  19. Asia Pacific Predictive Market, By Region, From 2021 to 2026 (USD Million)
  20. Japan Healthcare CRM Market, By Product, From 2021 to 2026 (USD Million)
  21. Japan Healthcare CRM Market, By Application, From 2021 to 2026 (USD Million)
  22. Japan Healthcare CRM Market, By End-User, From 2021 to 2026 (USD Million)
  23. Japan Healthcare CRM Market, By Technology, From 2021 to 2026 (USD Million)
  24. China Healthcare CRM Market, By Product, From 2021 to 2026 (USD Million)
  25. China Healthcare CRM Market, By Application, From 2021 to 2026 (USD Million)
  26. China Healthcare CRM Market, By End-User, From 2021 to 2026 (USD Million)
  27. China Healthcare CRM Market, By Technology, From 2021 to 2026 (USD Million)
  28. India Healthcare CRM Market, By Product, From 2021 to 2026 (USD Million)
  29. India Healthcare CRM Market, By Application, From 2021 to 2026 (USD Million)
  30. India Healthcare CRM Market, By End-User, From 2021 to 2026 (USD Million)
  31. India Healthcare CRM Market, By Technology, From 2021 to 2026 (USD Million)
  32. Australia Healthcare CRM Market, By Product, From 2021 to 2026 (USD Million)
  33. Australia Healthcare CRM Market, By Application, From 2021 to 2026 (USD Million)
  34. Australia Healthcare CRM Market, By End-User, From 2021 to 2026 (USD Million)
  35. Australia Healthcare CRM Market, By Technology, From 2021 to 2026 (USD Million)
  36. South Korea Healthcare CRM Market, By Product, From 2021 to 2026 (USD Million)
  37. South Korea Healthcare CRM Market, By Application, From 2021 to 2026 (USD Million)
  38. South Korea Healthcare CRM Market, By End-User, From 2021 to 2026 (USD Million)
  39. South Korea Healthcare CRM Market, By Technology, From 2021 to 2026 (USD Million)
  40. Asia Pacific Healthcare CRM Market, By Community Outreach, From 2021 to 2026 (USD Million)
  41. Asia Pacific Community health education Market, By Region, From 2021 to 2026 (USD Million)
  42. Asia Pacific Services outreach/Promotion Market, By Region, From 2021 to 2026 (USD Million)
  43. Asia Pacific Financial Donor Management Market, By Region, From 2021 to 2026 (USD Million)
  44. Japan Healthcare CRM Market, By Community Outreach, From 2021 to 2026 (USD Million)
  45. China Healthcare CRM Market, By Community Outreach, From 2021 to 2026 (USD Million)
  46. India Healthcare CRM Market, By Community Outreach, From 2021 to 2026 (USD Million)
  47. Australia Healthcare CRM Market, By Community Outreach, From 2021 to 2026 (USD Million)
  48. Asia Pacific Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  49. Asia Pacific Patient Information Management Market, By Region, From 2021 to 2026 (USD Million)
  50. Asia Pacific Pre-Authorizations / Eligibility Market, By Region, From 2021 to 2026 (USD Million)
  51. Asia Pacific Referrals Market, By Region, From 2021 to 2026 (USD Million)
  52. Asia Pacific Others Market, By Region, From 2021 to 2026 (USD Million)
  53. Japan Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  54. China Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  55. India Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  56. Australia Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  57. Asia Pacific Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  58. Asia Pacific Patient Information Management Market, By Region, From 2021 to 2026 (USD Million)
  59. Asia Pacific Pre-Authorizations / Eligibility Market, By Region, From 2021 to 2026 (USD Million)
  60. Asia Pacific Referrals Market, By Region, From 2021 to 2026 (USD Million)
  61. Japan Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  62. China Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  63. India Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  64. Australia Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  65. Asia Pacific Healthcare CRM Market, By Case management, From 2021 to 2026 (USD Million)
  66. Asia Pacific Chronic Disease Management Market, By Region, From 2021 to 2026 (USD Million)
  67. Asia Pacific Clinical Trials Relationship Management Market, By Region, From 2021 to 2026 (USD Million)
  68. Japan Healthcare CRM Market, By Case management, From 2021 to 2026 (USD Million)
  69. China Healthcare CRM Market, By Case management, From 2021 to 2026 (USD Million)
  70. India Healthcare CRM Market, By Case management, From 2021 to 2026 (USD Million)
  71. Australia Healthcare CRM Market, By Case management, From 2021 to 2026 (USD Million)

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