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Global AIOps Platform Market Analysis – Segmentation by Component (Platform and Services), Service (Implementation, Consulting, License and Maintenance Service, Training and Education Service and Managed Services), Application (Real-time Analytics, Infrastructure Management, Network and Security Management, and Application Performance Management), Vertical (BFSI, Health and Life Sciences, Consumer Goods and Retail, Telecommunications and IT, Manufacturing, Government, Media and Entertainment), and Region - Forecast to 2027

Published: January, 2022
ID: 10177
Pages: 150

Global AIOps Platform Market Size & Growth Analysis (2021 – 2026)

The global AIOps platform market size is foreseen to progress from $ 5.73 billion in 2020 to $ 19.02 billion by 2025, at a compound annual growth rate (CAGR) of 34.0% over the outlook period.

AIOps enables organizations to operate their ITOMs with the level of speed and agility necessary to meet the expectations and demands of the end user. The shift to cloud computing and digital transformation will create more complexity at ITOM. Implementing these technologies and processes will increase repetitive manual activities, creating a difficult environment for IT operations to keep up with the ever-increasing pace and volume of requests.

With increasing awareness of how AI can address these challenges and help manage IT operations, companies are focusing on adopting AI-powered solutions. For example, a recent New Relic study found that 89% of the world's 750 top IT decision makers surveyed believe that artificial intelligence and machine learning are essential to the way organizations run IT operations. Almost 84% mentioned artificial intelligence and machine learning will make its function more manageable. This positive outlook for AI is expected to translate into widespread use of AIOps in the coming years.

Also, as devices get smarter, systems have become more complicated with increasing data volumes, increasing the adoption of AIOps. The growing adoption of the cloud around the world is also driving the automation of these processes. Therefore, as more and more companies migrate to the cloud, the need for AIOps platforms is also expected to increase.

Recent Developments:

  • May 2020 - IBM Corporation signed a deal with PagerDuty to connect human and machine data to offer a robust AIOps solution to PagerDuty customers. By leveraging more than 350 PagerDuty integrations and more than 11 years of analysis of how customers respond to incidents, IBM Watson AIOps will be able to provide users with comprehensive information on events that may be of concern will impact on the IT department to act in real time to solve problems.

Impact of Covid-19 on AIOps Platform Market:

The COVID-19 pandemic epidemic has increased the need for faster incident diagnosis, rapid response and restoration of services between businesses. Since AIOps offer this, companies operating in the market focus on increasing awareness of the technology for which they offer free solutions for a few months. Through their offering, they enable internal corporate IT teams and staff from external partners to securely access, troubleshoot, and restore business services through remote consoles. For example, California-based Aisera provides 24/7 AI-based support to healthcare providers and government agencies, offering its remote work virtual assistant and collaboration app free for 60 days from date.

Market growth and trends:

BFSI is expected to maintain a significant growth in the AIOps Platform Market

  • Banking operations include many recurring and non-recurring activities and transactions performed by outside employees, customers, and agencies. These activities are complex, which makes their monitoring essential. With AIOps providing real-time information, automated troubleshooting, and more, it is expected to drive market growth over the forecast period. For example, CA Technologies' AIOps platform, CA Digital Experience Insights, enables finance companies to solve complex IT problems, including performance, capacity, and configuration issues.
  • Increasing implementation of regulatory standards and increasing adoption of cloud-based IT solutions and growing online payment methods are expected to drive the market. In addition, banks are implementing increasingly robust IT applications and services to meet the growing needs of internal users and consumers as there is a constant shift towards online digital platforms and forms of mobile financial services.
  • The integration of artificial intelligence into all IT departments enables banks to automate their traditional business processes, dramatically reducing the need for real-time manual monitoring. For example, once implemented, facial recognition technology is expected to benefit banks and financial institutions while providing a higher degree of security.
  • Theft related to banking sector payments is significant, prompting banking and financial institutions to seek solutions that allow them to better serve their end users. This presents a potential opportunity for AIOps vendors to drive the market growth during the forecast period.

Market Drivers and Restraints:

The main factor driving the growth of the AIOps Platform market includes the high demand for AI-based software services in IT operations, increasing the warranty and availability of end-to-end business applications, and the transfer increased core business of the organization to the cloud. In addition, large investments in AIOps technology positively influence the growth of the market.

This platform offers the use of multiple data sources, analysis and presentation technologies, and data collection methods. The platform provides multiple disciplines of IT operations as well as advanced analytical skills directly and indirectly. It is also a centralized system that assists in delivering data insights that are provided by algorithmic machine learning skills to analyze large volumes of data. To use the technologies, AIOps platforms offer several layers that deal with different functionality, including data collection and storage, visualization, analysis tools, and integrations with other applications. The above factors are driving its adoption and are likely to drive the growth of the global AIOps Platforms market.

However, the shortage of professionals along with recent changes in IT operations are likely to acts as major constraints for the development of the global AIOps platform business. Nonetheless, recent developments and new product launches along with increasing acquisitions to carry advanced technologies by major market players are expected to drive the market growth.




Market Size Available

2020– 2026

Base Year


Forecast Period

2022 - 2027



Segments Covered

By Component, Services, Application, Vertical, and Region

Various Analyses Covered

Global, Regional & Country Level Analysis, Segment-Level Analysis, DROC, PESTLE Analysis, Porter’s Five Forces Analysis, Competitive Landscape, Analyst Overview on Investment Opportunities

Regions Covered

North America, Europe, APAC, Latin America, Middle East & Africa

Market Leaders Profiled

IBM (US), CA Technologies (US), Micro Focus (UK), VMware (US), Splunk (US), HCL (India), AppDynamics (United States), MoogSoft (United States), BMC Software (United States), FixStream (United States) and Correlsense (Israel) and Others.


Global AIOps Platform Market Segmentation:

Global AIOps Platform Market By Component:

  • Platforms
  • Services

Global AIOps Platform Market By Services:

  • Implementation Service
  • License and Maintenance Service
  • Training and Education Service
  • Consulting Service
  • Managed Service

Global AIOps Platform Market By Application:

  • Real-time Analysis
  • Infrastructure Management
  • Network and Security Management
  • Application Performance Management
  • Others

Global AIOps Platform Market By Vertical:

  • BFSI
  • Health and Life Sciences
  • Consumer Goods and Retail
  • Telecommunications and IT
  • Manufacturing
  • Government
  • Media and Entertainment
  • Others

Regional Analysis:

Depending on the region, the global AIOps platform market could be segmented into North America, South America, Europe, Asia-Pacific, Middle East and Africa. Among these, North America is expected to dominate the global AIOps Platforms market due to the presence of several key players operating in the market. In addition, the growing government initiatives for the development of PIAs platforms in the region are boosting the Global AIOps platform market.

Key market players:

The Global AIOps Platforms market includes several vendors like IBM (US), CA Technologies (US), Micro Focus (UK), VMware (US), Splunk (US), HCL (India), AppDynamics (United States), MoogSoft (United States), BMC Software (United States), FixStream (United States) and Correlsense (Israel)

1. Introduction                                 

                1.1 Market Definition                    

                1.2 Scope of the report                

                1.3 Study Assumptions                 

                1.4 Base Currency, Base Year and Forecast Periods                          

2. Research Methodology                                           

                2.1 Analysis Design                         

                2.2 Research Phases                      

                                2.2.1 Secondary Research           

                                2.2.2 Primary Research 

                                2.2.3 Data Modelling      

                                2.2.4 Expert Validation  

                2.3 Study Timeline                          

3. Report Overview                                        

                3.1 Executive Summary                

                3.2 Key Inferencees                       

4. Market Dynamics                                       

                4.1 Impact Analysis                         

                                4.1.1 Drivers      

                                4.1.2 Restaints  

                                4.1.3 Opportunities        

                4.2 Regulatory Environment                       

                4.3 Technology Timeline & Recent Trends                            

5. Competitor Benchmarking Analysis                                    

                5.1 Key Player Benchmarking                     

                                5.1.1 Market share analysis        

                                5.1.2 Products/Service  

                                5.1.3 Regional Presence               

                5.2 Mergers & Acquistion Landscape                      

                5.3 Joint Ventures & Collaborations                        

6. Market Segmentation                                              

                6.1 AIOps Platform Market, By Component                        

                                6.1.1 Platform   

                                6.1.2 Services    

                                6.1.3 Market Size Estimations & Forecasts (2019-2024)   

                                6.1.4 Y-o-Y Growth Rate Analysis             

                                6.1.5 Market Attractiveness Index          

                6.2 AIOps Platform Market, By Application                          

                                6.2.1 Real-time Analysis               

                                6.2.2 Infrastructure Management           

                                6.2.3 Network and Security Management            

                                6.2.4 Application Performance Management     

                                6.2.5 Market Size Estimations & Forecasts (2019-2024)   

                                6.2.6 Y-o-Y Growth Rate Analysis             

                                6.2.7 Market Attractiveness Index          

                6.3 AIOps Platform Market, By Service                  

                                6.3.1 Implementation Service    

                                6.3.2 License and Maintenance Service 

                                6.3.3 Training and Education Service       

                                6.3.4 Consulting Service               

                                6.3.5 Managed Service 

                                6.3.6 Market Size Estimations & Forecasts (2019-2024)   

                                6.3.7 Y-o-Y Growth Rate Analysis             

                                6.3.8 Market Attractiveness Index          

                6.4 AIOps Platform Market, By Vertical                 

                                6.4.1 BFSI            

                                6.4.2 Health and Life Sciences    

                                6.4.3 Consumer Goods and Retail            

                                6.4.4 Telecommunications and IT             

                                6.4.5 Manufacturing      

                                6.4.6 Government          

                                6.4.7 Media and Entertainment

                                6.4.8 Market Size Estimations & Forecasts (2019-2024)   

                                6.4.9 Y-o-Y Growth Rate Analysis             

                                6.4.10 Market Attractiveness Index        

7. Geographical Landscape                                         

                7.1 Global Identity Governance and Administration Market, by Region                  

                7.2 North America - Market Analysis (2018 - 2024)                            

                                7.2.1 By Country              



                                7.2.2 By Component      

                                7.2.3 By Application        

                                7.2.4 By Service

                                7.2.5 By Vertical               

                7.3 Europe                         

                                7.3.1 By Country              






                                       Rest of Europe

                                7.3.2 By Component      

                                7.3.3 By Application        

                                7.3.4 By Service

                                7.3.5 By Vertical               

                7.4 Asia Pacific                  

                                7.4.1 By Country              




                                       South Korea

                                       South East Asia

                                       Australia & NZ

                                       Rest of Asia-Pacific

                                7.4.2 By Component      

                                7.4.3 By Application        

                                7.4.4 By Service

                                7.4.5 By Vertical               

                7.5 Latin America                             

                                7.5.1 By Country              




                                       Rest of Latin America

                                7.5.2 By Component      

                                7.5.3 By Application        

                                7.5.4 By Service

                                7.5.5 By Vertical               

                7.6 Middle East and Africa                           

                                7.6.1 By Country              

                                       Middle East


                                7.6.2 By Component      

                                7.6.3 By Application        

                                7.6.4 By Service

                                7.6.5 By Vertical               

8. Key Player Analysis                                    

                8.1 IBM                

                                8.1.1 Business Description           

                                8.1.2 Products/Service  

                                8.1.3 Financials 

                                8.1.4 SWOT Analysis       

                                8.1.5 Recent Developments       

                                8.1.6 Analyst Overview 

                8.2 CA Technologies                       

                8.3 Micro Focus                

                8.4 Vmware                       

                8.5 Splunk                          

                8.6 AppDynamics                            

                8.7 HCL                

                8.8 MoogSoft                    

                8.9 BMC Software                           

                8.10 FixStream                 

9. Market Outlook & Investment Opportunities                                


                List of Tables                     

                List of Figures                   

  1. Global AIOps Platform Market By Region, From 2020-2025 ( USD Billion )
  2. Global AIOps Platform Market By Component, From 2020-2025 ( USD Billion )
  3. Global Platform Market By Region, From 2020-2025 ( USD Billion )
  4. Global Services Market By Region, From 2020-2025 ( USD Billion )
  5. Global AIOps Platform Market By Application, From 2020-2025 ( USD Billion )
  6. Global Real-time Analysis Market By Region, From 2020-2025 ( USD Billion )
  7. Global Infrastructure Management Market By Region, From 2020-2025 ( USD Billion )
  8. Global Network and Security Management Market By Region, From 2020-2025 ( USD Billion )
  9. Global Application Performance Management Market By Region, From 2020-2025 ( USD Billion )
  10. Global AIOps Platform Market By Service, From 2020-2025 ( USD Billion )
  11. Global Implementation Service Market By Region, From 2020-2025 ( USD Billion )
  12. Global License and Maintenance Service Market By Region, From 2020-2025 ( USD Billion )
  13. Global Training and Education Service Market By Region, From 2020-2025 ( USD Billion )
  14. Global Consulting Service Market By Region, From 2020-2025 ( USD Billion )
  15. Global Managed Service Market By Region, From 2020-2025 ( USD Billion )
  16. Global AIOps Platform Market By Vertical, From 2020-2025 ( USD Billion )
  17. Global BFSI Market By Region, From 2020-2025 ( USD Billion )
  18. Global Health and Life Sciences Market By Region, From 2020-2025 ( USD Billion )
  19. Global Consumer Goods and Retail Market By Region, From 2020-2025 ( USD Billion )
  20. Global Telecommunications and IT Market By Region, From 2020-2025 ( USD Billion )
  21. Global Manufacturing Market By Region, From 2020-2025 ( USD Billion )
  22. Global Government Market By Region, From 2020-2025 ( USD Billion )
  23. Global Media and Entertainment Market By Region, From 2020-2025 ( USD Billion )

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