Self-Service Kiosk Market

Global Self-Service Kiosk Market Size (2024 to 2029)

The global self-service kiosk market is expected to reach USD 45.41 billion by 2029 from USD 33.58 billion in 2024, growing at a compound annual growth rate (CAGR) of 6.22% during the forecast period.

MARKET DRIVERS

Growing acceptance from people for self-service kiosks and higher satisfaction levels for customer experience are majorly driving global market growth.

Self-service kiosks revolutionized service industries by reducing waiting times and offering customers swift and convenient ways to complete transactions and access vital information, from quick-service restaurants to airports and retail stores, which are highly adopting self-service kiosks to meet the growing market demand for efficient and hassle-free service. This market trend not only improves customer satisfaction but also boosts revenue streams.

Technological advancements are further fuelling the growth rate of the self-service kiosk market. Innovations such as touchscreen interfaces make interactions more user-friendly, while seamless mobile integration enables customers to engage with kiosks using their own devices. Furthermore, the integration of artificial intelligence empowers self-service kiosks to perform complex tasks easily, from personalized recommendations to advanced problem-solving. These advancements boost efficiency across various sectors, such as retail, hospitality, and healthcare, but also drive the market's growth to stay competitive and deliver high customer experiences.

MARKET RESTRAINTS

The high initial costs required to establish the setup of self-service kiosks are one of the major impediments to global market growth. Businesses, especially smaller ones, may find these expenses prohibitive and tough. Acquiring the necessary hardware, developing customized software, and ensuring proper installation can strain budgets. Moreover, ongoing maintenance and support add to the financial burden. This cost barrier may limit adopting of the self-service kiosks market in smaller enterprises, decreasing market growth.

Impact of COVID-19 on the global self-service kiosks market

The COVID-19 pandemic had a transformative impact on the self-service kiosk market. Initially, it posed significant challenges, as kiosks were viewed as potential surfaces for virus transmission, leading to reduced adoption in public spaces. Concerns over hygiene and physical contact dampened their usage. However, as the pandemic continued, the self-service solutions became more apparent. Particularly in retail, healthcare, and hospitality, accelerated the self-service kiosks to minimize human interaction, improve safety, and enhance operational efficiency. Ultimately, COVID-19 acted as a catalyst for innovative kiosk applications, driving long-term market growth by emphasizing the importance of touchless, automated services.

REPORT COVERAGE

SEGMENTAL ANALYSIS

Global Self-Service Kiosk Market By Type

The retail segment is anticipated to account for the major share of the global self-service kiosk market during the forecast period.

In retail, self-service kiosks are commonly used for tasks such as self-checkout, price checks, and product information and the retail industry has seen considerable due to the need for improved customer experiences and efficiency. Self-checkout kiosks have gained popularity as they reduce wait times and labor costs and provide convenience.

The financial segment is expected to account for a considerable share of the worldwide market during the forecast period. The financial sector is positioned second in holding the market share, particularly in banking and ATMs. The financial segment provides full-time access to banking services, including cash withdrawals, deposits, and account inquiries. The financial sector has adopted kiosks to enhance customer convenience and reduce the need for physical bank branches.

The healthcare segment is projected to grow at a notable CAGR in the worldwide market during the forecast period. The healthcare industry is used for patient check-in, appointment scheduling, and accessing medical records. They enhance patient flow, reduce administrative workload, and improve patient experiences. Information and ticketing kiosks are prevalent in settings like airports, museums, theatres, and transportation hubs. They provide quick access to information and ticket purchases.

Global Self-Service Kiosk Market By Component

The hardware segment is expected to account for the leading share of the global market during the forecast period.

Hardware components form the foundation of any self-service kiosk system. The demand for robust, reliable hardware is high, particularly in industries such as retail, healthcare, and transportation, where kiosks must withstand heavy usage and various environmental conditions.

The software segment is anticipated to register the fastest CAGR in the global market during the forecast period. Advancements in user interfaces, touchscreen technology, and integration with data analytics and AI have become more critical. User-friendly interfaces and the ability to provide personalized experiences are driving the importance of software in the market.

The services segment is projected to occupy a considerable share of the global market in the coming years. Services such as installation, maintenance, technical support, and software updates are critical components, as they are often considered secondary to hardware and software.

Global Self-Service Kiosk Market By End-Users

The retail segment led the market in 2022 and the domination of the retail segment in the global market is likely to continue throughout the forecast period.

Retail has often been one of the more dominating segments as it has widely adopted self-service kiosks for self-checkout, price checks, and product information. The dominance of the retail industry is due to the strong emphasis on improving customer experiences, reducing wait times, and enhancing operational efficiency.

The healthcare segment is expected to account for a notable share of the worldwide market during the forecast period, owing to the growing applications of patient check-in, appointment scheduling, and accessing medical records. The growth of the healthcare segment is further driven by the need for patient processes to reduce administrative burdens and enhance patient experiences.

The hospitality segment is predicted to witness a healthy CAGR in the coming years. The hospitality industry, including hotels and restaurants, uses self-service kiosk for guest check-in, self-ordering at restaurants, and other services.

The transportation segment is projected to hold considerable occupancy in the worldwide market during the forecast period. The transportation sector, encompassing airports, train stations, and bus terminals, depends on self-service kiosks for ticketing and information. It also results in providing efficient services to travelers, reducing lines, and facilitating smoother journeys.

The banking segment is expected to register a notable CAGR in the worldwide market during the forecast period. The banking industry is a significant player due to the widespread use of ATMs, cash deposits, and self-service banking terminals. This market is driven by full-time accessibility to banking services and the reduction of in-person branch visits.

REGIONAL ANALYSIS

Asia-Pacific holds the largest share of the global market during the forecast period due to the booming economies, high population density, and consumer base that have driven substantial adoption in countries such as China, Japan, and South Korea.

The expansion of retail and hospitality chains are further fuelling the growth rate of the APAC market.

North America had the second-largest share of the global market in 2022.

North America expected to register a promising CAGR during the forecast period due to the early adoption of self-service technology, the economy, and high consumer awareness and acceptance. The retail, healthcare, and banking sectors in North America have been quick to embrace self-service kiosks, which led to market growth.

Europe has also embraced kiosk technology in retail, transportation, and hospitality sectors to improve efficiency and reduce operational costs. It has a strong focus on customer convenience.

Latin America has seen increasing adoption of self-service kiosks, particularly in sectors like retail and banking. However, economic, regulatory challenges and infrastructure limitations have limited the dominance of this region. 

The Middle East and Africa region has also experienced growth in the self-service kiosk market, driven by various industries such as transportation, hospitality, and government services.

KEY MARKET MANUFACTURERS

NCR Corporation, Diebold Nixdorf, Incorporated, Fujitsu Limited, GRG Banking Equipment Co., Ltd., KIOSK Information Systems (A Posiflex Company), Zebra Technologies Corporation, Olea Kiosks Inc., Advantech Co., Ltd., Meridian Kiosks, KIOSK Information Systems (A Posiflex Company), Glory Ltd., Embross Group, SlabbKiosks, Frank Mayer and Associates, Inc., IER SAS (A Bolloré Group Company), Phoenix Kiosk, Inc., NEXCOM International Co., Ltd., Meridian Kiosks, RedyRef Interactive Kiosks

RECENT HAPPENINGS IN THIS MARKET

• In 2022, Fujitsu introduced self-ordering kiosks for restaurants and quick-service establishments to streamline the ordering process and reduce wait times. The company emphasized the integration of AI and machine learning to improve customer experiences.
• In 2023, GRG Banking expanded its portfolio to include self-service kiosks for cash recycling and depositing, catering to the financial sector. The company developed contactless kiosk solutions with antimicrobial coatings and sanitization features.
• In 2023, KIOSK Information Systems launched interactive digital signage kiosks with touchless and voice-activated interfaces. The company collaborated with healthcare providers to offer self-service check-in and appointment scheduling solutions.
• In 2023, Zebra Technologies integrated RFID into self-service kiosks for inventory management and retail applications. The company introduced self-service kiosks with thermal imaging cameras for temperature checks and access control.

DETAILED SEGMENTATION OF THE GLOBAL SELF-SERVICE KIOSKS MARKET INCLUDED IN THIS REPORT

This research report on the global self-service kiosks market has been segmented and sub-segmented based on type, component, end-user, and region.

By Type

• Retail
• Financial
• Healthcare
• Information And Ticketing
• Others

By Component

• Hardware
• Software
• Services

By End-Users

• Retail
• Healthcare
• Hospitality
• Transportation
• Banking 
• Others

By Region

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East and Africa