The global citizen services artificial intelligence market is expected to develop from US$ 1.5 billion in 2019 to $ 9.7 billion by 2025, recording a stunning compound annual growth rate (CAGR) of 46.3% during the conjecture period from 2020 to 2025.
Citizen Services AI is a particular application of artificial intelligence technology which simply means applying AI to various government public services. The use of this technology can transform the operations and functioning of any government as it develops and learns for each task, providing analytical information, managing public services that induce efficiency and providing adequate implementation of public resources with information. and adequate evidence-based analysis.
The need for digital transformation in government sectors, improved automation, increased costs and automation of manual processes to relieve pressure and improve the citizen experience are the main growth factors that drive business growth of the artificial intelligence market for citizen services. However, the lack of awareness of government agencies about new technologies and the possibility that citizens' data are victims of cyber-attacks are some of the factors limiting the growth of the market. Helping solve resource allocation problems, reducing administrative burdens and performing very complex tasks are the factors that contribute to the growth of the artificial intelligence market for citizen services.
Market growth and trends:
Facial recognition technology has provided enormous transformational capabilities in the area of security and surveillance. Facial recognition solutions are implemented to track attendance; control access to restricted areas; surveillance and investigation systems; identify crime suspects; detect emotions; understand customer behavior; build strong security systems; and analyze gender, age and identification and verification at airports, cafes, restaurants, hotels and stadiums.
Integrating artificial intelligence with analytical tools stimulates the artificial intelligence market for citizen services. Government agencies process large amounts of data that were traditionally stored on paper and processed manually. While the emergence and growth of digitalization has made government processes more efficient, much remains to be done in terms of data management and the timeliness of service delivery. In order to improve the data management of legislative bodies, more people has to be hired. The alternative to this is to use artificial intelligence and analysis in public sector units to allow faster and more accurate data collection and processing.
Market Drivers and Restraints:
The rising need for automation, IT modernization, transformation of manual processes to curb pressure and enhance the experience for citizens, and increased cost efficiency are the principal drivers of market expansion across the world. Increased demand and adoption of IT technologies with a greater focus on AI analytics services should stimulate market growth further. Higher levels of demand for automated services and development and modernization of IT technologies for the various applicable end-users are likely to fuel this business growth.
Lack of awareness and resistance to the adoption of new technologies by governments in various regions is expected to decrease market growth. Lack of qualified professionals and availability of infrastructure for the implementation and use of AI technology in different regions of the world is also supposed to hamper market growth. Data from cyber-attack-prone citizens and government agencies' lack of awareness of new technologies can slow market growth.
Impact of Covid-19 on Citizen Services AI Market:
The ICT industry has contributed significantly to the continuation of the organizations' work processes in the midst of COVID-19, the global pandemic, which has severely affected other industries. Several organizations around the world have implemented the policy of working from home, which has led to increased adoption of cloud applications. Also, this trend is foreseen to continue for some time in the following years.
The global AI market for citizen services is segmented by technology and application. Depending on the technology, the market is segmented into machine learning, natural language processing, image processing, and facial recognition. Among these, the facial recognition segment will be a major contributor to the growth of the artificial intelligence market for citizen services during the outlook period
According to the application, the market is segmented in transportation, health, public safety, and others.
By geography, North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA) and South America are the major contributors. North America and Europe are considered as the prominent regions in this market that accounted for a noteworthy portion of the worldwide market due to the early adoption of technology in several citizen services. The Asia Pacific locale is also estimated to develop with a substantial CAGR in the coming years with the increasing R&D investments.
Key players in the market:
Major providers of the artificial intelligence market for citizen services include AWS (United States), Microsoft (United States), Accenture (United States), Alibaba (China), IBM (United States), NVIDIA (United States), Intel (United States). States), Tencent (China), Pegasystems (United States), Baidu (China) and ADDO AI (Singapore).
Alibaba (China) is the world's leading provider of public cloud services. The company targets government agencies with a comprehensive solution with a ML platform for AI services. The platform offers a visualized web interface and powerful IT capabilities; relies on Alibaba Cloud distributed IT clusters to meet customer demands and increase growth.
1.1 Market Definition
1.2 Scope of the report
1.3 Study Assumptions
1.4 Base Currency, Base Year and Forecast Periods
2. Research Methodology
2.1 Analysis Design
2.2 Research Phases
2.2.1 Secondary Research
2.2.2 Primary Research
2.2.3 Data Modelling
2.2.4 Expert Validation
2.3 Study Timeline
3. Report Overview
3.1 Executive Summary
3.2 Key Inferencees
4. Market Dynamics
4.1 Impact Analysis
4.2 Regulatory Environment
4.3 Technology Timeline & Recent Trends
5. Competitor Benchmarking Analysis
5.1 Key Player Benchmarking
5.1.1 Market share analysis
5.1.3 Regional Presence
5.2 Mergers & Acquistion Landscape
5.3 Joint Ventures & Collaborations
6. Market Segmentation
6.1 Citizen Services AI Market, By Technology
6.1.1 Machine Language (ML)
6.1.2 Natural Language Processing (NLP)
6.1.3 Image Processing
6.1.4 Face Recognition
6.1.5 Market Size Estimations & Forecasts (2019-2024)
6.1.6 Y-o-Y Growth Rate Analysis
6.1.7 Market Attractiveness Index
6.2 Citizen Services AI Market, By Application
6.2.1 Traffic and Transportation Management
6.2.3 Public Safety
6.2.5 General Services
6.2.6 Market Size Estimations & Forecasts (2019-2024)
6.2.7 Y-o-Y Growth Rate Analysis
6.2.8 Market Attractiveness Index
7. Geographical Landscape
7.1 Global Identity Governance and Administration Market, by Region
7.2 North America - Market Analysis (2018 - 2024)
7.2.1 By Country
7.2.2 By Technology
7.2.3 By Application
7.3.1 By Country
188.8.131.52 Rest of Europe
7.3.2 By Technology
7.3.3 By Application
7.4 Asia Pacific
7.4.1 By Country
184.108.40.206 South Korea
220.127.116.11 South East Asia
18.104.22.168 Australia & NZ
22.214.171.124 Rest of Asia-Pacific
7.4.2 By Technology
7.4.3 By Application
7.5 Latin America
7.5.1 By Country
126.96.36.199 Rest of Latin America
7.5.2 By Technology
7.5.3 By Application
7.6 Middle East and Africa
7.6.1 By Country
188.8.131.52 Middle East
7.6.2 By Technology
7.6.3 By Application
8. Key Player Analysis
8.1.1 Business Description
8.1.4 SWOT Analysis
8.1.5 Recent Developments
8.1.6 Analyst Overview
8.9 Pega Systems
9. Market Outlook & Investment Opportunities
List of Tables
List of Figures