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Pulished Date April, 2021
ID: 9661
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Citizen Services AI Market Research Report – Segmentation By Application (Traffic and Transportation Management, Healthcare, Public Safety, Utilities, and General Services), Technology (ML, NLP, Image Processing, and Face Recognition), and Region - Industry Analysis, Size, Share, Trends and Growth Forecast (2022 to 2027)

Pulished: April, 2021
ID: 9661
Pages: 150

Citizen Services AI Market Size (2022-2027)

The global citizen services artificial intelligence market is expected to develop from USD 2.8 billion in 2021 to USD 12.8 billion by 2027, recording a stunning CAGR of 48% during the conjecture period from 2022 to 2027.

Citizen Services AI is a particular application of artificial intelligence technology which simply means applying AI to various government public services. The use of this technology can transform the operations and functioning of any government as it develops and learns for each task, providing analytical information, managing public services that induce efficiency and providing adequate implementation of public resources with information. and adequate evidence-based analysis.

The need for digital transformation in government sectors, improved automation, increased costs and automation of manual processes to relieve pressure and improve the citizen experience are the main growth factors that drive business growth of the artificial intelligence market for citizen services. However, the lack of awareness of government agencies about new technologies and the possibility that citizens' data are victims of cyber-attacks are some of the factors limiting the growth of the market. Helping solve resource allocation problems, reducing administrative burdens and performing very complex tasks are the factors that contribute to the growth of the artificial intelligence market for citizen services.

Market Growth and Trends

Facial recognition technology has provided enormous transformational capabilities in the area of security and surveillance. Facial recognition solutions are implemented to track attendance; control access to restricted areas; surveillance and investigation systems; identify crime suspects; detect emotions; understand customer behavior; build strong security systems; and analyze gender, age and identification and verification at airports, cafes, restaurants, hotels and stadiums.

Integrating artificial intelligence with analytical tools stimulates the artificial intelligence market for citizen services. Government agencies process large amounts of data that were traditionally stored on paper and processed manually. While the emergence and growth of digitalization has made government processes more efficient, much remains to be done in terms of data management and the timeliness of service delivery. In order to improve the data management of legislative bodies, more people has to be hired. The alternative to this is to use artificial intelligence and analysis in public sector units to allow faster and more accurate data collection and processing.

Market Drivers and Restraints

The rising need for automation, IT modernization, transformation of manual processes to curb pressure and enhance the experience for citizens, and increased cost efficiency are the principal drivers of market expansion across the world. Increased demand and adoption of IT technologies with a greater focus on AI analytics services should stimulate market growth further. Higher levels of demand for automated services and development and modernization of IT technologies for the various applicable end-users are likely to fuel this business growth.

Lack of awareness and resistance to the adoption of new technologies by governments in various regions is expected to decrease market growth. Lack of qualified professionals and availability of infrastructure for the implementation and use of AI technology in different regions of the world is also supposed to hamper market growth. Data from cyber-attack-prone citizens and government agencies' lack of awareness of new technologies can slow market growth.




Market Size Available

2021 – 2027

Base Year


Forecast Period

2022 - 2027



Segments Covered

Technology, Application, Deployment

Various Analyses Covered

Global, Regional & Country Level Analysis, Segment-Level Analysis, DROC, PESTLE Analysis, Porter’s Five Forces Analysis, Competitive Landscape, Analyst Overview on Investment Opportunities

Regions Covered

North America, Europe, APAC, Latin America, Middle East & Africa

Market Leaders Profiled

AWS, Microsoft, Accenture, Alibaba, IBM, NVIDIA, Intel, Tencent, Pegasystems, Baidu, ADDO AI and other market players.

Fastest Growing Region

Asia Pacific

Largest Market

North America


Market Segmentation

Citizen Services AI Market - By Technology

Among these, the facial recognition segment will be a major contributor to the growth of the artificial intelligence market for citizen services during the outlook period.

Citizen Services AI Market - By Application

  • Transportation
  • Health
  • Public Safety
  • Others

Citizen Services AI Market - By Region

  • North America
  • Europe
  • Asia-Pacific (APAC)
  • Middle East and Africa (MEA)
  • South America

North America and Europe are considered as the prominent regions in this market that accounted for a noteworthy portion of the worldwide market due to the early adoption of technology in several citizen services. The Asia Pacific locale is also estimated to develop with a substantial CAGR in the coming years with the increasing R&D investments.

Key players in the market

Major providers of the AI for citizen services market include

  1. AWS (United States)
  2. Microsoft (United States)
  3. Accenture (United States)
  4. Alibaba (China)
  5. IBM (United States)
  6. NVIDIA (United States)
  7. Intel (United States)
  8. Tencent (China)
  9. Pegasystems (United States)
  10. Baidu (China)
  11. ADDO AI (Singapore)

Alibaba (China) is the world's leading provider of public cloud services. The company targets government agencies with a comprehensive solution with a ML platform for AI services. The platform offers a visualized web interface and powerful IT capabilities; relies on Alibaba Cloud distributed IT clusters to meet customer demands and increase growth.

Recent Developments:

  • In January 2019, Alibaba signed a contract to partner with the Macau Government Tourist Office (MGTO) to implement AI for tourism, smart cities and flu forecasting.
  • In April 2019, Alfresco Software, Inc. declared the development of "Intelligence Services" for its cloud-based digital business platform. The software uses the artificial intelligence and machine learning capabilities of Amazon Web Services, Inc. to provide organizations and software users with the capabilities to analyze and extract information from documents, files, images, and videos important.

Impact of Covid-19 on Citizen Services AI Market

The ICT industry has contributed significantly to the continuation of the organizations' work processes in the midst of COVID-19, the global pandemic, which has severely affected other industries. Several organizations around the world have implemented the policy of working from home, which has led to increased adoption of cloud applications. Also, this trend is foreseen to continue for some time in the following years

1. Introduction                                 

                1.1 Market Definition                    

                1.2 Scope of the report                

                1.3 Study Assumptions                 

                1.4 Base Currency, Base Year and Forecast Periods

2. Research Methodology                                           

                2.1 Analysis Design                         

                2.2 Research Phases                      

                                2.2.1 Secondary Research           

                                2.2.2 Primary Research 

                                2.2.3 Data Modelling      

                                2.2.4 Expert Validation  

                2.3 Study Timeline                          

3. Report Overview                                        

                3.1 Executive Summary                

                3.2 Key Inferencees                       

4. Market Dynamics                                       

                4.1 Impact Analysis                         

                                4.1.1 Drivers      

                                4.1.2 Restaints  

                                4.1.3 Opportunities        

                4.2 Regulatory Environment                       

                4.3 Technology Timeline & Recent Trends                            

5. Competitor Benchmarking Analysis                                    

                5.1 Key Player Benchmarking                     

                                5.1.1 Market share analysis        

                                5.1.2 Products/Service  

                                5.1.3 Regional Presence               

                5.2 Mergers & Acquistion Landscape                      

                5.3 Joint Ventures & Collaborations                        

6. Market Segmentation                                              

                6.1 Citizen Services AI Market, By Technology                    

                                6.1.1 Machine Language (ML)    

                                6.1.2 Natural Language Processing (NLP)              

                                6.1.3 Image Processing 

                                6.1.4 Face Recognition  

                                6.1.5 Market Size Estimations & Forecasts (2022-2027)

                                6.1.6 Y-o-Y Growth Rate Analysis             

                                6.1.7 Market Attractiveness Index          

                6.2 Citizen Services AI Market, By Application                    

                                6.2.1 Traffic and Transportation Management   

                                6.2.2 Healthcare              

                                6.2.3 Public Safety          

                                6.2.4 Utilities     

                                6.2.5 General Services  

                                6.2.6 Market Size Estimations & Forecasts (2022-2027)

                                6.2.7 Y-o-Y Growth Rate Analysis             

                                6.2.8 Market Attractiveness Index          

7. Geographical Landscape                                         

                7.1 Global Identity Governance and Administration Market, by Region

                7.2 North America - Market Analysis (2022-2027)

                                7.2.1 By Country              



                                7.2.2 By Technology       

                                7.2.3 By Application        

                7.3 Europe                         

                                7.3.1 By Country              






                                       Rest of Europe

                                7.3.2 By Technology       

                                7.3.3 By Application        

                7.4 Asia Pacific                  

                                7.4.1 By Country              




                                       South Korea

                                       South East Asia

                                       Australia & NZ

                                       Rest of Asia-Pacific

                                7.4.2 By Technology       

                                7.4.3 By Application        

                7.5 Latin America                             

                                7.5.1 By Country              




                                       Rest of Latin America

                                7.5.2 By Technology       

                                7.5.3 By Application        

                7.6 Middle East and Africa                           

                                7.6.1 By Country              

                                       Middle East


                                7.6.2 By Technology       

                                7.6.3 By Application        

8. Key Player Analysis                                    

                8.1 AWS                              

                                8.1.1 Business Description           

                                8.1.2 Products/Service  

                                8.1.3 Financials 

                                8.1.4 SWOT Analysis       

                                8.1.5 Recent Developments       

                                8.1.6 Analyst Overview 

                8.2 Microsoft                    

                8.3 Accenture                   

                8.4 Alibaba                         

                8.5 IBM                

                8.6 NVIDIA                         

                8.7 Intel                               

                8.8 Tencent                       

                8.9 Pega Systems                            

                8.10 Baidu                          

9. Market Outlook & Investment Opportunities                                


                List of Tables                     

                List of Figures                   

  • Global, regional and country-level analysis and forecasts of the study market; providing Insights on the major countries/regions in which this industry is blooming and to also identify the regions that are still untapped
  • Segment-level analysis in terms of Component, Application, Technology along with market size forecasts and estimations to detect key areas of industry growth in detail
  • Identification of key drivers, restraints, opportunities, and challenges (DROC) in the market and their impact on shifting market dynamics
  • Study of the effect of exogenous and endogenous factors that affect the global market; which includes broadly demographic, economics, and political, among other macro-environmental factors presented in an extensive PESTLE Analysis
  • Study the micro environment factors that determine the overall profitability of an Industry, using Porter’s five forces analysis for analysing the level of competition and business strategy development
  • A comprehensive list of key market players along with their product portfolio, current strategic interests, key financial information, legal issues, SWOT analysis and analyst overview to study and sustain the market environment
  • Competitive landscape analysis listing out the mergers, acquisitions, collaborations in the field along with new product launches, comparative financial studies and recent developments in the market by the major companies
  • An executive summary, abridging the entire report in such a way that decision-making personnel can rapidly become acquainted with background information, concise analysis and main conclusions
  • Expertly devised analyst overview along with Investment opportunities to provide both individuals and organizations a strong financial foothold in the market
  1. Global Citizen Services AI Market By Region, From 2022-2027 ( USD Billion )
  2. Global Citizen Services AI Market By Technology, From 2022-2027 ( USD Billion )
  3. Global Machine Language (ML) Market By Region, From 2022-2027 ( USD Billion )
  4. Global Natural Language Processing (NLP) Market By Region, From 2022-2027 ( USD Billion )
  5. Global Image Processing Market By Region, From 2022-2027 ( USD Billion )
  6. Global Face Recognition Market By Region, From 2022-2027 ( USD Billion )
  7. Global Citizen Services AI Market By Application, From 2022-2027 ( USD Billion )
  8. Global Traffic and Transportation Management Market By Region, From 2022-2027 ( USD Billion )
  9. Global Healthcare Market By Region, From 2022-2027 ( USD Billion )
  10. Global Public Safety Market By Region, From 2022-2027 ( USD Billion )
  11. Global Utilities Market By Region, From 2022-2027 ( USD Billion )
  12. Global General Services Market By Region, From 2022-2027 ( USD Billion )

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