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Global Citizen Services AI Market Size, Share, Trends, COVID-19 Impact & Growth Forecast Report – Segmented By Application (Traffic and Transportation Management, Healthcare, Public Safety, Utilities, and General Services), Technology (ML, NLP, Image Processing, and Face Recognition), and Region (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa) - Industry Analysis (2024 to 2029)

Published: March, 2023
ID: 9661
Pages: 150
Formats: report pdf report excel report power bi report ppt

Global Citizen Services AI Market Size (2024 to 2029)

The global citizen services artificial intelligence market is predicted to reach USD 13.57 billion in 2024 and USD 85.48 billion by 2029, increasing at a CAGR of 44.5% during the forecast period.

Citizen Services AI is a particular application of artificial intelligence technology, which means applying AI to various government public services. This technology can transform the operations and functioning of any government as it develops and learns for each task, providing analytical information, managing public services that induce efficiency, and providing adequate implementation of public resources with information. And adequate evidence-based analysis.

The need for digital transformation in government sectors, improved automation, increased costs, and automation of manual processes to relieve pressure and improve the citizen experience are the primary growth factors that drive the business growth of the artificial intelligence market for citizen services. However, the lack of awareness of government agencies about new technologies and the possibility that citizens' data are victims of cyber-attacks are some factors limiting the market's growth. Helping solve resource allocation problems, reducing administrative burdens, and performing very complex tasks are the factors that contribute to the growth of the artificial intelligence market for citizen services.

Global Citizen Services AI Market Drivers:

The principal drivers of market expansion worldwide are the rising need for automation, IT modernization, transformation of manual processes to curb pressure and enhance the experience for citizens, and increased cost efficiency. Increased demand and adoption of IT technologies with a greater focus on AI analytics services should stimulate market growth further. Higher demand levels for automated services and the development and modernization of IT technologies for the various applicable end-users will likely fuel this business growth.

Facial recognition technology has provided enormous transformational capabilities in security and surveillance. Facial recognition solutions are implemented to track attendance, control access to restricted areas, surveillance and investigation systems, identify crime suspects, detect emotions, understand customer behavior, build robust security systems, and analyze gender, age, and identification and verification at airports, cafes, restaurants, hotels, and stadiums.

Integrating artificial intelligence with analytical tools stimulates the artificial intelligence market for citizen services. Government agencies process large amounts of data traditionally stored on paper and processed manually. While the emergence and growth of digitalization have made government processes more efficient, much remains to be done regarding data management and the timeliness of service delivery. More people have to be hired to improve legislative bodies' data management. The alternative to this is to use artificial intelligence and analysis in public sector units to allow faster and more precise data collection and processing.

Global Citizen Services AI Market Restraints:

Lack of consciousness and resistance to adopting new technologies by governments in various regions is expected to decrease market growth. The lack of qualified professionals and the availability of infrastructure for implementing and using AI technology in different regions of the world is also supposed to hamper market growth. Data from cyber-attack-prone citizens and government agencies' lack of awareness of new technologies can slow market growth.

Impact of COVID-19 on the global citizen services AI market:

The ICT industry has contributed significantly to the organizations' work processes during COVID-19, the global pandemic, which has severely affected other industries. Several organizations worldwide have implemented the policy of working from home, leading to increased adoption of cloud applications. Also, this trend will continue for some time in the following years.

REPORT COVERAGE:

REPORT METRIC

DETAILS

Market Size Available

2023 to 2029

Base Year

2023

Forecast Period

2024 to 2029

CAGR

44.5%

Segments Covered

By Technology, Application, and Region.

Various Analyses Covered

Global, Regional, and country Level Analysis, Segment-Level Analysis, DROC, PESTLE Analysis, Porter’s Five Forces Analysis, Competitive Landscape, Analyst Overview of Investment Opportunities

Regions Covered

North America, Europe, APAC, Latin America, Middle East & Africa

Market Leaders Profiled

AWS (United States), Microsoft (United States), Accenture (United States), Alibaba (China), IBM (United States), NVIDIA (United States), Intel (United States), Tencent (China), Pegasystems (United States), Baidu (China), and ADDO AI (Singapore).

 

This research report on the global citizen services AI market has been segmented and sub-segmented based on the technology, application, and region.

Global Citizen Services AI Market - By Technology:

Among these, the facial recognition segment will significantly contribute to developing the artificial intelligence market for citizen services during the outlook period.

Global Citizen Services AI Market - By Application:

  • Transportation

  • Health

  • Public Safety

  • Others

Global Citizen Services AI Market - By Region:

  • North America

    • The United States

    • Canada

    • Rest of North America

  • Europe

    • The United Kingdom

    • Spain

    • Germany

    • Italy

    • France

    • Rest of Europe

  • The Asia Pacific

    • India

    • Japan

    • China

    • Australia

    • Singapore

    • Malaysia

    • South Korea

    • New Zealand

    • Southeast Asia

  • Latin America

    • Brazil

    • Argentina

    • Mexico

    • Rest of LATAM

  • The Middle East and Africa

    • Saudi Arabia

    • UAE

    • Lebanon

    • Jordan

    • Cyprus

North America and Europe are the prominent regions in this market that accounted for a noteworthy portion of the global market due to the early adoption of technology in several citizen services. The Asia Pacific locale is also estimated to develop with a substantial CAGR in the coming years with the increasing R&D investments. Alibaba (China) is the world's leading provider of public cloud services. The company targets government agencies with a comprehensive solution with an ML platform for AI services. The platform offers a visualized web interface and powerful IT capabilities and relies on Alibaba Cloud distributed IT clusters to meet customer demands and increase growth.

KEY MARKET PARTICIPANTS:

The major companies operating in the global citizen services AI market include AWS (United States), Microsoft (United States), Accenture (United States), Alibaba (China), IBM (United States), NVIDIA (United States), Intel (United States), Tencent (China), Pegasystems (United States), Baidu (China), and ADDO AI (Singapore).

RECENT HAPPENINGS IN THE MARKET:

  • In January 2019, Alibaba signed a contract to partner with the Macau Government Tourist Office (MGTO) to implement AI for tourism, intelligent cities, and flu forecasting.

  • In April 2019, Alfresco Software, Inc. declared the development of "Intelligence Services" for its cloud-based digital business platform. The software uses the artificial intelligence and machine learning capabilities of Amazon Web Services, Inc. to allow organizations and software users to analyze and extract information from documents, files, images, and videos.

 

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FAQ's

How does Citizen Services AI benefit government organizations worldwide?

Citizen Services AI enhances government efficiency by automating routine tasks, improving service delivery, and fostering data-driven decision-making, resulting in cost savings and improved citizen satisfaction.

How is privacy and security addressed in Citizen Services AI implementations globally?

Governments and organizations prioritize privacy and security in Citizen Services AI by implementing robust data protection measures, encryption protocols, and compliance with regional data protection regulations such as GDPR in Europe and CCPA in the United States.

What types of citizen-centric services can be improved through AI implementations?

AI in Citizen Services can enhance services like healthcare, education, transportation, and public safety by optimizing resource allocation, predicting service demand, and improving overall service quality.

How are government agencies collaborating with technology providers in the Citizen Services AI space?

Government agencies collaborate with technology providers through public-private partnerships, joint ventures, and collaborative research initiatives to leverage expertise, access advanced technologies, and drive innovation in Citizen Services AI.

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