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Global Content Services Platforms Market Research Report – Segmentation By Component (Solution and Services), by Organization Size (SMEs and Large), by Deployment (Cloud and On-Premises), by Vertical (BFSI, Government and Public Sector, Logistics and Transportation, Health and Life Sciences, Energy and Utilities, Legal, Manufacturing, Telecommunications and IT, and Education) and by Region: Industry Analysis, Market Share, Revenue Opportunity, Competition and Forecast 2022 to 2027

Published: January, 2022
ID: 9664
Pages: 150

Global Content Services Platforms Market Size, Share & Growth Analysis (2021 – 2026)

The global content services platforms market is determined to develop from US$ 33 billion in 2019 to $ 70 billion by 2025 at a growth rate (CAGR) of about 21.7% over the conjecture period of 2020 to 2025.

The content service platform is SaaS-based software and helps the user to create, collaborate and share content based on audio and video. Data capture, document and record management, workflow management, indexing are some of the services available on the content services platform. Today, the content services platform is widely used in the organization due to features such as supplier invoice management, contact management, information management, etc.

Content service platforms are introduced to meet the growing demand for content requirements by large companies as they are designed to actively use content data by individuals, teams and workgroups across the Internet, which also include subcontractors, partners and others who are the extended parts of a business. These platforms provide services and microservices that can be installed as a separate application with common repositories and APIs or as a set of products. Content service platforms are capable of storing data only once. The common APIs are linked to several repositories where different servers do not store the same content.


  • In July 2018, OpenText introduced its hybrid cloud platform OpenText OT2 to offer security, the EIM application and intelligent automation, all on a single platform. They are developed for legal, financial, life sciences, government and manufacturing sectors to protect data stable and secure. It will also help the customer and the company to create new applications and add them to their operations.
  • In February 2018, Hyland confirmed the signing of an agreement with Allscripts and purchased OneContent Business. They want to extend the OneContent client by adding more technology and functionality. The main objective is to meet the clinical, financial and operational needs of healthcare establishments around the world.

Impact of Covid-19 on Global Content Services Platform Market:

Since the COVID-19 virus epidemic in December 2019, the disease has spread to nearly 100 countries around the world and the World Health Organization has declared it a public health emergency. The impacts of coronavirus disease (COVID-19) are felt across the globe and this is also seen in the global market for content service platforms in 2020.

COVID-19 can affect the economy of countries by directly influencing the overall production and demand, by disrupting the existing supply chain and distribution, and financially effecting the businesses and markets.

Market growth and trends:

On-site deployment of CSP solutions requires a high initial investment on the part of organizations, although it does not require additional costs over the whole property, as in the case of the cloud deployment type. Today, corporate data is easily accessible from mobile devices; this has increased the volume of data transfer between companies and has increased the risk of cyber-attacks and data loss. Therefore, the security issue associated with private customer data is one of the main reasons for adopting on-premise cloud deployment. These types of implementations are popular in large companies.

CSP solutions for BFSI offer comprehensive platforms to gather, control, and process the content of financial services. BFSI solutions offer benefits such as expanding customer service offerings and self-service capabilities to increase the value chain for customer interaction and improve customer service levels. The financial crisis of 2007 brought to light banks that have been criticized for making risky loans. These risky loans, along with loose regulations and poor documentation, were the authors of the financial crisis. Deploying CSP solutions in the BFSI sector can ensure better accountability, risk management, operational management, document and record management, end-to-end content management, management across different functional departments. and content reporting and analysis.

Drivers and market Restraints:

  • Rising demand for automation and agility in end-user verticals, along with the need for a better customer experience, greater savings and return on investments are some of the main growth drivers for the global CSP market.
  • Growing demand for a better customer experience drives growth in this market.
  • The increasing use of Smac technologies by the population stimulates the market.
  • The growing awareness of privacy and data security is holding back the growth of this market.
  • The growing understanding of CSP's strategy with the initiative of the organization slows the growth of this market.




Market Size Available

2020 – 2026

Base Year


Forecast Period

2022 - 2027



Segments Covered

By Component, Deployment, Vertical, and Region

Various Analyses Covered

Global, Regional & Country Level Analysis, Segment-Level Analysis, DROC, PESTLE Analysis, Porter’s Five Forces Analysis, Competitive Landscape, Analyst Overview on Investment Opportunities

Regions Covered

North America, Europe, APAC, Latin America, Middle East & Africa

Market Leaders Profiled

Microsoft, IBM Corporation, Hyland Software, Inc., Open Text Corporation, Box, Laserfiche, Adobe., M-Files Inc., Nuxeo, Newgen Software Technologies Limited , Fabasoft, Micro Focus, Everteam, DocuWare Corporation, Oracle, Alfresco Software, Inc., GRM Information Management, SERgroup Holding International GmbH, Objective Corporation Limited and Others.


Content Services Platforms Market segmentation:

Content Services Platforms Market By Component:

In terms of components, the market is segmented in the services and solutions segment. The services segment is foreseen to record a rapid increase during the calculated period as they are implemented cost-effectively and within a specified time frame, giving an advantage over the solutions.

Content Services Platforms Market By Vertical:

Based on verticals, the market is segmented into BFSI, government and public sector, logistics and transportation, health and life sciences, energy and utilities, legal, manufacturing, telecommunications, and IT and education. The BFSI industry dominates this market as it produces a large amount of commercial content on a daily basis, propelling this market segment forward and is supposed to do the same during the outlook period.

Content Services Platforms Market By Deployment:

In terms of deployment, the global content services platform is segmented into cloud deployment and on-premises deployment. Deployment in the cloud is highly efficient and flexible from the consumer's point of view, as the consumer can start or stop a service at any time, making business operations dynamic. However, the on-premise is projected to further contribute to market growth over the foreesen period.

Regional Analysis:

Asia-Pacific (APAC) is determined to offer significant growth opportunities during the envisioned period. The increasing availability of skilled labor and the great attention that SMEs and large companies pay to entry and growth in this region are some factors that led to the adoption of CSP in this locale. In particular, public cloud services have gained popularity in APAC as companies seek to improve their digital initiatives. Under pressure to achieve greater business agility and satisfy its customers, CSP has become the heart of business operations. Organizations strive to optimize application performance and ensure a good customer experience.

Key players in the market:

Few major competitors currently working in the content service platform market are Microsoft, IBM Corporation, Hyland Software, Inc., Open Text Corporation, Box, Laserfiche, Adobe., M-Files Inc., Nuxeo, Newgen Software Technologies Limited , Fabasoft, Micro Focus, Everteam, DocuWare Corporation, Oracle, Alfresco Software, Inc., GRM Information Management, SERgroup Holding International GmbH, Objective Corporation Limited.

1. Introduction                                 

                1.1 Market Definition                    

                1.2 Scope of the report                

                1.3 Study Assumptions                 

                1.4 Base Currency, Base Year and Forecast Periods                          

2. Research Methodology                                           

                2.1 Analysis Design                         

                2.2 Research Phases                      

                                2.2.1 Secondary Research           

                                2.2.2 Primary Research 

                                2.2.3 Data Modelling      

                                2.2.4 Expert Validation  

                2.3 Study Timeline                          

3. Report Overview                                        

                3.1 Executive Summary                

                3.2 Key Inferencees                       

4. Market Dynamics                                       

                4.1 Impact Analysis                         

                                4.1.1 Drivers      

                                4.1.2 Restaints  

                                4.1.3 Opportunities        

                4.2 Regulatory Environment                       

                4.3 Technology Timeline & Recent Trends                            

5. Competitor Benchmarking Analysis                                    

                5.1 Key Player Benchmarking                     

                                5.1.1 Market share analysis        

                                5.1.2 Products/Service  

                                5.1.3 Regional Presence               

                5.2 Mergers & Acquistion Landscape                      

                5.3 Joint Ventures & Collaborations                        

6. Market Segmentation                                              

                6.1 Content Services Platforms Market, By Component                

                                6.1.1 Solution    

                                6.1.2 Services    

                                6.1.3 Market Size Estimations & Forecasts (2019-2024)   

                                6.1.4 Y-o-Y Growth Rate Analysis             

                                6.1.5 Market Attractiveness Index          

                6.2 Content Services Platforms Market, By Organization Size                      

                                6.2.1 SMEs         

                                6.2.2 Large         

                                6.2.3 Market Size Estimations & Forecasts (2019-2024)   

                                6.2.4 Y-o-Y Growth Rate Analysis             

                                6.2.5 Market Attractiveness Index          

                6.3 Content Services Platforms Market, By Deployment                               

                                6.3.1 Cloud         

                                6.3.2 On-Premises          

                                6.3.3 Market Size Estimations & Forecasts (2019-2024)   

                                6.3.4 Y-o-Y Growth Rate Analysis             

                                6.3.5 Market Attractiveness Index          

                6.4 Content Services Platforms Market, By Vertical                         

                                6.4.1 BFSI            

                                6.4.2 Government and Public Sector      

                                6.4.3 Logistics and Transportation            

                                6.4.4 Health and Life Sciences    

                                6.4.5 Energy and Utilities             

                                6.4.6 Legal          

                                6.4.7 Manufacturing      

                                6.4.8 Telecommunications and IT             

                                6.4.9 Education

                                6.4.10 Market Size Estimations & Forecasts (2019-2024)

                                6.4.11 Y-o-Y Growth Rate Analysis           

                                6.4.12 Market Attractiveness Index        

7. Geographical Landscape                                         

                7.1 Global Identity Governance and Administration Market, by Region                  

                7.2 North America - Market Analysis (2018 - 2024)                            

                                7.2.1 By Country              



                                7.2.2 By Component      

                                7.2.3 By Organization Size            

                                7.2.4 By Deployment     

                                7.2.5 By Vertical               

                7.3 Europe                         

                                7.3.1 By Country              






                                       Rest of Europe

                                7.3.2 By Component      

                                7.3.3 By Organization Size            

                                7.3.4 By Deployment     

                                7.3.5 By Vertical               

                7.4 Asia Pacific                  

                                7.4.1 By Country              




                                       South Korea

                                       South East Asia

                                       Australia & NZ

                                       Rest of Asia-Pacific

                                7.4.2 By Component      

                                7.4.3 By Organization Size            

                                7.4.4 By Deployment     

                                7.4.5 By Vertical               

                7.5 Latin America                             

                                7.5.1 By Country              




                                       Rest of Latin America

                                7.5.2 By Component      

                                7.5.3 By Organization Size            

                                7.5.4 By Deployment     

                                7.5.5 By Vertical               

                7.6 Middle East and Africa                           

                                7.6.1 By Country              

                                       Middle East


                                7.6.2 By Component      

                                7.6.3 By Organization Size            

                                7.6.4 By Deployment     

                                7.6.5 By Vertical               

8. Key Player Analysis                                    

                8.1 Microsoft                    

                                8.1.1 Business Description           

                                8.1.2 Products/Service  

                                8.1.3 Financials 

                                8.1.4 SWOT Analysis       

                                8.1.5 Recent Developments       

                                8.1.6 Analyst Overview 

                8.2 IBM Corp                     

                8.3 Hyland Software, Inc                              

                8.4 OpenText Corp                         

                8.5 Laserfiche                   

                8.6 Adobe                          

                8.7 Newgen Software Technologies Limited                       

                8.8 Fabasoft                      

                8.9 Oracle                           

                8.10 Alfresco Software, Inc                         

9. Market Outlook & Investment Opportunities                                


                List of Tables                     

                List of Figures                   

  1. Global Content Services Platforms Market By Region, From 2020-2025 ( USD Billion )
  2. Global Content Services Platforms Market By Component, From 2020-2025 ( USD Billion )
  3. Global Solution Market By Region, From 2020-2025 ( USD Billion )
  4. Global Services Market By Region, From 2020-2025 ( USD Billion )
  5. Global Content Services Platforms Market By Organization Size, From 2020-2025 ( USD Billion )
  6. Global SMEs Market By Region, From 2020-2025 ( USD Billion )
  7. Global Large Market By Region, From 2020-2025 ( USD Billion )
  8. Global Content Services Platforms Market By Deployment, From 2020-2025 ( USD Billion )
  9. Global Cloud Market By Region, From 2020-2025 ( USD Billion )
  10. Global On-Premises Market By Region, From 2020-2025 ( USD Billion )
  11. Global Content Services Platforms Market By Vertical, From 2020-2025 ( USD Billion )
  12. Global BFSI Market By Region, From 2020-2025 ( USD Billion )
  13. Global Government and Public Sector Market By Region, From 2020-2025 ( USD Billion )
  14. Global Logistics and Transportation Market By Region, From 2020-2025 ( USD Billion )
  15. Global Health and Life Sciences Market By Region, From 2020-2025 ( USD Billion )
  16. Global Energy and Utilities Market By Region, From 2020-2025 ( USD Billion )
  17. Global Legal Market By Region, From 2020-2025 ( USD Billion )
  18. Global Manufacturing Market By Region, From 2020-2025 ( USD Billion )
  19. Global Telecommunications and IT Market By Region, From 2020-2025 ( USD Billion )
  20. Global Education Market By Region, From 2020-2025 ( USD Billion )

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