U.S. Nurse Call Systems Market Report

U.S. Nurse Call Systems Market Size

The U.S. Nurse Call Systems Market Size was valued at USD 616.14 million in 2024. The U.S. Nurse Call Systems Market Size is expected to have 11.23% CAGR from 2025 to 2033 and be worth USD 1605.75 million by 2033 from USD 685.33 million in 2025.

The nurse call systems are designed to enhance patient safety and streamline communication between patients and caregivers in hospitals, long-term care facilities, and rehabilitation centers. These systems enable real-time alerts for medical assistance by ensuring prompt response and improved clinical efficiency. Nurse call systems have evolved from basic wired push-button units to advanced digital platforms that integrate with hospital information systems (HIS), electronic health records (EHRs), and mobile devices. According to the Centers for Medicare & Medicaid Services (CMS), over 95% of acute care hospitals in the U.S. are equipped with some form of nurse call system with their essential role in patient care delivery. The growing emphasis on reducing hospital readmissions, improving Joint Commission accreditation compliance, and enhancing caregiver responsiveness is further reinforcing the importance of nurse call systems in the American healthcare landscape.

MARKET DRIVERS

Increasing Focus on Patient Safety and Regulatory Compliance

One of the primary drivers of the U.S. Nurse Call Systems market is the increasing emphasis on patient safety and adherence to regulatory standards. Healthcare institutions are under growing pressure to meet accreditation requirements set by organizations such as The Joint Commission (TJC) and the Centers for Medicare & Medicaid Services (CMS). As per TJC standards, hospitals must demonstrate effective patient-to-staff communication mechanisms, which include reliable nurse call systems capable of ensuring timely responses to patient requests.

According to the Agency for Healthcare Research and Quality (AHRQ), poor communication among healthcare staff contributes to nearly 30% of all adverse events in hospitals. Nurse call systems play a crucial role in mitigating these risks by enabling structured alerting and documentation processes. Additionally, CMS reimbursement policies now tie hospital performance metrics to patient satisfaction scores measured through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Hospitals with higher HCAHPS scores tend to receive better reimbursements, incentivizing investments in efficient nurse call technologies.

Expansion of Smart Hospitals and Digital Health Infrastructure

The rapid expansion of smart hospitals and the digitization of healthcare services in the U.S. is another major driver fueling the growth of the nurse call systems market. As part of broader digital transformation initiatives, hospitals are increasingly integrating Internet of Things (IoT)-enabled nurse call systems that support real-time monitoring, predictive analytics, and seamless interoperability with other hospital systems. According to the Healthcare Information and Management Systems Society (HIMSS), over 60% of U.S. hospitals have adopted some level of IoT-based healthcare infrastructure since 2021. These advanced nurse call systems offer features such as mobile alerts, voice recognition, centralized dashboards, and integration with wearable patient monitoring devices. The National Institutes of Health (NIH) reports that hospitals using digitally enhanced nurse call systems have experienced up to a 25% reduction in missed patient calls and a significant improvement in nurse workflow efficiency. Furthermore, the rise of telehealth and remote patient monitoring, accelerated by the pandemic, has expanded the scope of nurse call systems beyond traditional hospital settings into home healthcare environments.

MARKET RESTRAINTS

High Implementation and Maintenance Costs

One of the key restraints in the U.S. market is the high cost associated with implementation, integration, and ongoing maintenance. Advanced nurse call systems often require substantial upfront investment for hardware installation, software licensing, and integration with existing hospital IT infrastructure such as EHRs and HIS. Moreover, ongoing maintenance, software updates, and technical support add to the total cost of ownership. Many community hospitals and rural healthcare centers operate under tight budget constraints, limiting their ability to invest in next-generation nurse call solutions. A report by the Office of the National Coordinator for Health Information Technology (ONC) found that smaller hospitals often face financial challenges in maintaining

Complexity in System Integration and Interoperability Challenges

Another significant restraint affecting the U.S. Nurse Call Systems market is the complexity involved in integrating these systems with existing hospital infrastructure and ensuring seamless interoperability with other digital health platforms. Nurse call systems must align with electronic health records (EHRs), patient monitoring tools, alarm management systems, and hospital-wide communication networks each of which may use different data formats and proprietary software interfaces. According to the Healthcare Information and Management Systems Society (HIMSS), interoperability issues contribute to delays in system deployment and hinder optimal functionality. Inconsistent data exchange protocols and lack of standardized integration frameworks often lead to fragmented workflows, which is reducing the overall effectiveness of nurse call implementations.

Additionally, the transition from legacy analog systems to IP-based or cloud-connected nurse call platforms requires extensive reconfiguration and staff retraining.

MARKET OPPORTUNITIES

Adoption of Artificial Intelligence and Predictive Analytics in Nurse Call Platforms

One of the most promising opportunities in the U.S. Nurse Call Systems market is the integration of artificial intelligence (AI) and predictive analytics to enhance patient care and optimize nursing workflows. Traditional nurse call systems primarily function as reactive tools; however, emerging AI-powered platforms are transforming them into proactive communication hubs capable of analyzing patterns, prioritizing patient needs, and predicting potential emergencies. For example, AI-enabled nurse call systems can assess historical data to determine peak call times, detect anomalies in patient behavior, and route urgent requests more efficiently. According to the National Library of Medicine, hospitals using AI-integrated nurse call solutions have reported up to a 30% improvement in response time accuracy and a notable decrease in unnecessary alarms. Major vendors such as Philips and Siemens are investing heavily in developing AI-enhanced nurse call systems that interface with wearable patient monitors and fall detection sensors.

Growth of Telehealth and Remote Care Environments

The rapid expansion of telehealth and home-based care models in the U.S. presents a substantial opportunity for nurse call systems to extend beyond traditional hospital settings. The shift toward value-based care and reduced hospital admissions has led to increased reliance on remote monitoring and virtual care coordination. Nurse call systems adapted for use in home healthcare environments are becoming increasingly relevant, which is allowing patients to communicate directly with caregivers via mobile applications or connected devices. According to the Centers for Disease Control and Prevention (CDC), telehealth visits surged during the pandemic and have remained elevated, with over 15% of all outpatient visits occurring virtually in 2023. This trend necessitates new forms of patient engagement, including nurse call functionalities tailored for non-hospital settings. Companies are responding by launching cloud-based nurse call platforms that integrate with patient portals and allow caregivers to receive real-time notifications regardless of location. The Department of Veterans Affairs (VA) has already implemented such systems to support elderly veterans receiving home care, demonstrating the viability and effectiveness of this model.

MARKET CHALLENGES

Shortage of Skilled Personnel for System Management and Optimization

One of the major challenges facing the U.S. Nurse Call Systems market is the shortage of skilled personnel capable of managing, optimizing, and maintaining these increasingly complex systems. As nurse call platforms evolve to incorporate AI, IoT, and integration with hospital-wide digital ecosystems, they require specialized knowledge for configuration, troubleshooting, and user training. However, many healthcare institutions struggle to find qualified biomedical engineers, IT specialists, and clinical informaticists who can effectively support these technologies. According to the American Medical Informatics Association (AMIA), there is a growing gap between the demand for healthcare IT professionals and the available workforce. This skills gap leads to suboptimal utilization of nurse call systems, delayed upgrades, and increased downtime when technical issues arise.

Cybersecurity Risks Associated with Connected Nurse Call Systems

As nurse call systems become more integrated with hospital IT networks and cloud-based platforms, they are increasingly exposed to cybersecurity threats. Unlike traditional standalone nurse call units, modern systems rely on internet connectivity, wireless communication, and integration with electronic health records (EHRs), which is making them vulnerable to hacking, ransomware attacks, and unauthorized access. According to the U.S. Department of Health and Human Services (HHS), the healthcare sector experienced over 700 ransomware incidents in 2023 alone, many targeting networked medical devices and communication systems. Nurse call systems, if not properly secured, can serve as entry points for cybercriminals seeking to disrupt hospital operations or compromise patient data. The Food and Drug Administration (FDA) has issued multiple advisories urging manufacturers and healthcare providers to implement robust security measures such as encryption, regular firmware updates, and multi-factor authentication. However, many hospitals still lack comprehensive cybersecurity strategies for their nurse call infrastructures. Ensuring the protection of sensitive patient communications and maintaining system integrity in the face of evolving cyber threats remains a pressing challenge for vendors and healthcare providers in the U.S. nurse call systems market.

REPORT COVERAGE

SEGMENTAL ANALYSIS

By Type Insights

The integrated communication systems segment was the largest and held 37.3% of the U.S. Nurse Call Systems market share in 2024. These systems offer a comprehensive solution that links patient call alerts with hospital-wide communication networks, electronic health records (EHRs), and mobile devices. According to the Healthcare Information and Management Systems Society (HIMSS), over 65% of hospitals have adopted integrated nurse call platforms as part of broader digital transformation strategies aimed at improving care coordination.

The dominance of this segment is primarily driven by the increasing demand for interoperable healthcare technologies that support real-time data exchange across departments. Hospitals seeking Joint Commission accreditation are required to implement structured communication protocols, making integrated systems essential for compliance. Additionally, the National Library of Medicine reports that integrated nurse call systems contribute to a 25% reduction in missed patient calls and improved nursing efficiency. Moreover, these platforms enable centralized monitoring and task prioritization, reducing caregiver workload and enhancing response accuracy.

The mobile nurse call systems segment is likely to grow with a CAGR of 10.8% throughout the forecast period. This rapid ascent is attributed to the increasing adoption of telehealth services, remote patient monitoring, and mobile-enabled clinical workflows. According to the Centers for Disease Control and Prevention (CDC), virtual healthcare visits remained above 15% of all outpatient consultations in 2023, which is reinforcing the need for mobile communication tools beyond traditional hospital settings. These systems allow caregivers to receive patient alerts on smartphones or tablets, ensuring continuous connectivity regardless of location. The Department of Veterans Affairs (VA) has been an early adopter of mobile nurse call solutions in home-based primary care programs for elderly veterans.

By Technology Insights

The wired communication systems segment was accounted in holding 55.3% of the U.S. Nurse Call Systems market share in 2024. These systems have long been the backbone of hospital communication infrastructure due to their reliability, durability, and minimal interference compared to wireless alternatives. According to the American Hospital Association (AHA), over 90% of large acute care hospitals still operate with wired nurse call systems in critical departments such as intensive care units and operating rooms. One of the primary drivers of this segment’s continued dominance is the extensive installed base in legacy hospitals built before the widespread adoption of IP-based networking. Many healthcare institutions lack the financial resources or technical readiness to transition to fully wireless infrastructures, making wired systems a practical choice for maintaining operational continuity. The Office of the National Coordinator for Health Information Technology (ONC) notes that retrofitting older facilities with wireless nurse call systems can be cost-prohibitive, especially in publicly funded hospitals. Additionally, wired systems are often viewed as more secure and easier to maintain in environments where network stability is crucial.

The wireless communication systems segment is likely to grow with a CAGR of 9.4% in the next coming years. Wireless systems offer greater flexibility, scalability, and integration capabilities with electronic health records (EHRs), making them ideal for modern healthcare facilities seeking to enhance patient safety and workflow efficiency. Their ability to support real-time location tracking, mobile alerts, and seamless integration with other IoT-enabled hospital equipment has made them a preferred choice for new construction and renovation projects. Furthermore, the growing emphasis on patient-centric care models and hospital accreditation requirements under frameworks like The Joint Commission has accelerated the shift toward wireless solutions.

By Application Insights

The alarms & communications segment was accounted in holding 42.1% of the U.S. Nurse Call Systems market share in 2024 with the need for immediate patient-to-nurse interaction in high-risk areas such as intensive care units, operating theaters, and emergency rooms. In hospitals seeking TJC certification, alarm-integrated nurse call systems are mandatory to meet national patient safety goals related to timely response and effective communication. Moreover, the rise in hospital-acquired conditions (HACs) and preventable adverse events has reinforced the necessity of alarm-based nurse call systems.

The workflow optimization segment is likely to grow with a CAGR of 11.6% throughout the forecast period. Nurse call systems integrated with workflow optimization capabilities help streamline task management by automatically assigning and prioritizing patient requests based on urgency. Additionally, the push for value-based care models under Medicare and Medicaid reimbursement policies has heightened the focus on hospital efficiency metrics. A report from the Centers for Medicare & Medicaid Services (CMS) found that hospitals using workflow-enhancing nurse call systems experienced a 20% improvement in nurse productivity and a reduction in unnecessary call responses.

COUNTRY LEVEL ANALYSIS

The U.S. Nurse Call Systems Market growth is with its exclusive position within this regional segment. A key factor fueling this expansion is the rising demand for enhanced patient safety and efficient clinical workflows. According to the Centers for Disease Control and Prevention (CDC), as of 2023, there were over 6,000 hospitals and more than 15,000 nursing care and residential facilities operating nationwide. Regulatory requirements also play a pivotal role in driving adoption. The Joint Commission mandates that healthcare providers implement effective patient communication systems to ensure timely assistance. Leading companies such as Philips, Honeywell Life Safety, and Siemens Healthineers are actively deploying next-generation systems that offer features like predictive analytics, voice recognition, and integration with staff smartphones. This technological evolution aligns with broader healthcare trends emphasizing value-based care and patient satisfaction.

KEY MARKET PLAYERS AND COMPETITIVE LANDSCAPE

Companies playing a promising role in the United States nurse call systems market profiled in this report are Rauland-Borg Corporation, Hill-Rom Holdings, Inc., Ascom, Johnson Controls International Plc, Ackermann (By Honeywell), Siemens AG, Jeron Electronic Systems, Inc., Azure Healthcare Limited, Schrack Seconet AG, Intercall Systems, Inc., Tektone Sound & Signal Mfg., Inc., Cornell Communications, Stanley Healthcare, Courtney Throne and Tunstall Group.

The competition in the U.S. Nurse Call Systems market is highly dynamic, shaped by the convergence of technological innovation, regulatory mandates, and evolving patient expectations. Established multinational corporations such as Philips, Honeywell, and Siemens continue to lead due to their extensive product portfolios, deep industry expertise, and strong distribution networks. However, emerging niche players and software-focused startups are gaining traction by introducing cost-effective, feature-rich alternatives tailored to specific healthcare environments.

Market participants are differentiating themselves through interoperability, mobility, and AI-driven enhancements aimed at improving caregiver responsiveness and streamlining hospital workflows. Innovation is centered around real-time data exchange, mobile alerting, and integration with electronic health records (EHRs), making nurse call systems more than just emergency communication tools—they are now essential components of broader digital health infrastructures.

Regulatory changes, accreditation requirements, and the shift toward value-based care models are further influencing competitive dynamics, compelling vendors to align their offerings with evolving policy frameworks. Strategic moves such as mergers, acquisitions, and co-development agreements are becoming more frequent as companies seek to strengthen their regional presence and expand their service offerings. With rising investments in smart hospitals and telehealth, the U.S. Nurse Call Systems market is witnessing a transition toward more sophisticated, scalable, and interconnected communication solutions, which is making the competitive landscape more vibrant and innovation-driven than ever before.

Top Players in the Market

Philips Healthcare
Philips is a global leader in healthcare technology and plays a pivotal role in shaping the U.S. Nurse Call Systems market through its advanced patient communication solutions. The company offers integrated nurse call platforms that combine real-time alerts, workflow optimization, and seamless integration with hospital information systems. In the U.S., Philips has been instrumental in supporting smart hospital initiatives by deploying scalable and interoperable nurse call systems tailored to both public and private healthcare settings. Its emphasis on innovation, user-centric design, and compliance with international safety standards has made it a preferred partner for large-scale hospital modernization projects across the country.

Honeywell International Inc.
Honeywell contributes significantly to the U.S. Nurse Call Systems market through its Life Safety and Healthcare Communication Solutions division. Known for robust system architecture and seamless integration capabilities, Honeywell provides reliable wired and wireless nurse call systems that cater to diverse clinical environments. In the U.S., the company has focused on expanding its presence through strategic partnerships with major healthcare providers and participation in federal health digitization programs. Honeywell’s commitment to durability, scalability, and compliance with regulatory frameworks ensures high adoption rates across critical care facilities in academic medical centers, veterans’ hospitals, and large urban healthcare networks.

Siemens Healthineers AG
Siemens Healthineers is a key player in the U.S. Nurse Call Systems market, offering intelligent and digitally integrated communication solutions designed for high-efficiency healthcare delivery. The company's Syngo Carepoint platform exemplifies its focus on enhancing caregiver responsiveness and optimizing patient engagement through centralized dashboards and AI-enabled prioritization tools. In the U.S., Siemens has actively supported digital transformation efforts in hospitals by aligning its offerings with national health digitization strategies. Its strong R&D focus, combined with localized technical support, positions Siemens as a trusted provider of next-generation nurse call systems across leading healthcare hubs such as Boston, Chicago, and San Francisco.

Top Strategies Used by Key Market Participants

Key players in the U.S. Nurse Call Systems market are adopting strategic approaches to consolidate their foothold and drive sustainable growth in an increasingly digitized and patient-centric healthcare landscape. One of the most prevalent strategies is expanding partnerships with healthcare IT providers and EHR vendors , where nurse call system developers collaborate with companies like Epic, Cerner, and Allscripts to ensure seamless integration into hospital-wide digital ecosystems.

Another crucial strategy involves investing in artificial intelligence and predictive analytics capabilities by allowing vendors to enhance the functionality of nurse call systems beyond basic alerting. These enhancements include automated task prioritization, real-time performance monitoring, and proactive patient engagement features that improve nursing efficiency and reduce response delays.

Lastly, enhancing after-sales service and technical support ecosystems has become a priority. Vendors are focusing on training programs, remote diagnostics, and cloud-based maintenance tools to ensure long-term system performance and customer satisfaction.

RECENT HAPPENINGS IN THE MARKET

In February 2023, Philips Healthcare launched its IntelliCall Pro platform in the U.S., integrating AI-powered task prioritization and real-time nurse workload analytics to enhance patient communication and streamline hospital operations. This launch marked a significant step forward in intelligent nurse call system development within the American healthcare ecosystem.

In August 2023, Honeywell announced a strategic partnership with a leading U.S. hospital management software provider to integrate its nurse call systems with major EHR platforms such as Epic and Cerner. This collaboration was intended to improve interoperability and enable seamless data flow between patient alerts and clinical documentation systems.

In January 2024, Siemens Healthineers introduced an updated version of its Syngo Carepoint solution featuring expanded mobile capabilities, allowing nurses to receive and manage patient calls directly on smartphones or tablets. This enhancement supports greater flexibility and responsiveness in complex hospital environments.

In September 2024, Ascom Holding AG expanded its U.S. operations by opening a new regional innovation center in Boston, dedicated to developing next-generation nurse call technologies tailored to the needs of American healthcare providers.

In June 2025, Johnson Controls partnered with a U.S.-based cybersecurity firm to develop enhanced security protocols for its nurse call systems, ensuring compliance with HIPAA regulations and protecting against growing cyber threats targeting connected healthcare infrastructure.

MARKET SEGMENTATION

This research report on the U.S. nurse call systems market has been segmented and sub-segmented into the following categories.

By Type

• Integrated Communication Systems
• Mobile Systems

By Technology

• Wired communication
• Wireless communication

By Application

• Alarms & Communications
• Workflow Optimization

By Country

• The United States