The global appointment scheduling software market was worth US$ 298.08 million in 2021, and it is estimated to reach a valuation of US$ 704.0 million by the end of 2027, expanding at an annual growth rate of 15.4% between 2022 and 2027.
Appointment scheduling software is also known as a web-based appointment scheduling system that allows professionals or businesses to better manage the scheduling appointments and bookings. The appointment schedule software tools allow clients to self-book, cancel, and rescheduled appointments. These tools facilitate centralizing employee scheduling and appointment management into a single digital solution. Apart from managing appointments and staff availability, scheduling software can also send automated reminders to prevent no-shows. It helps in attracting and retaining customers and enhances the revenue of the organization. Additionally, this software helps in easy scheduling and rescheduling through which employees can confirm appointments with customers to ensure they do not waste time. Online booking software syncs with the organization calendar to give the organization one view of client appointments, holidays, and staff availability.
The appointment scheduling software is widely used by doctors, salons & spas, home service companies, real-estate companies, gyms, restaurants, healthcare organizations, financial institutions, educational institutions, auto dealers and maintenance departments, sales teams that perform product demos, tour organizer firms, etc. Owing to the benefits such as calendar integration, automated reminders & follow-ups, waitlist management, rescheduling, payment processing, website integration, support for manual appointment entry, dynamic resource allocation is fueling the adoption of this software by several business domains worldwide, thereby boosting the growth of Global Appointment Scheduling Software Market during the forecast period between 2022 and 2027.
The driving force of the Appointment Scheduling Software Market is the rapid adoption of smartphones and the internet, m-health apps, and nee to reduce no-shows and minimize administration.
The expansion of the appointment scheduling software market is primarily driven by the proliferation of smartphones and the rise in internet penetration due to affordable internet connectivity. According to American Express's recent study, the majority of millennial participants prefer to handle their tasks online than to contact people or on the phone. The cutting-edge business has adopted web-based or SaaS solutions for an online appointment so as to connect with younger demographics. Internet penetration has accounted for almost 57% around the world and it is expected to increase during the forecast period thus driving the growth of the market.
Further, growing awareness and adoption of m-health apps by patients is fueling the growth of the market. The COVID-19 outbreak has boosted demand for online appointment scheduling software, which allows patients to book appointments online, fill out vaccination registration forms, collect vital information, and receive automatic reminders for second doses. Also, the hospitals also started using these software’s due to its multiple benefits such as availability of continuous appointment booking in any location, multi-lingual support, time-zone friendly, automated reminders features, calendar sync, and others. Owing to the above benefits, the demand for appointment schedulers is rising in healthcare sector. In addition several educational institutions globally are shifting to e-learning solutions which is escalating the demand of appointment scheduling software for web conferences, class scheduling automated reminders, and reducing administration world.
Moreover, several service providers are offering additional features such as built-in automated emails and notification, online payment services, custom profiles and calendar integration. Due to introduction of advanced featured appointment scheduling software, it is estimated to expand its applications in retail stores, photography studio, government offices, tour and travels, health clubs & gym, daycare centers, and other services, which drives the growth of appointment scheduling software during the forecast period.
Cloud-Based or desktop-based appointment scheduling software is usually expensive compared to manual appointment systems. Features such as schedule appointments, access existing bookings, pay for events and other services increases the cost of the software. Therefore, the small enterprises are facing problems in adopting the software successfully is the major restraining factor for the growth of the Global Appointment Scheduling Software Market. However, software companies are currently focusing on providing user based customized appointment scheduling software that is expected to reduce the cost of cloud-based or desktop-based appointment scheduling software in coming years
Based on type, the Global Appointment Scheduling Software Market is segmented into Web based, Mobile App, SaaS, Others. The web-based solution is dominating the market as the web-based software allows more efficient way to manage appointments, records, and track sales, manage employees, strengthen relationship with clients, gain insight to the business. However, the demand of SaaS appointment scheduling software is expected to boosts the market growth owing to the rise in demand for appointment scheduling software solutions on cloud due to its cheaper costs.
Based on Organization Size, the Global Appointment Scheduling Software Market is segmented into Small & Medium size Enterprises, Large Enterprises. Large enterprises are dominating the market due to huge deployment of appointment scheduling software by large enterprises in a need of managing large number of clients and appointments schedules. While the Small and Medium enterprises is expected to show significant growth rate in coming years as these enterprises are growing keep going on to expand their business so demand of the appoint scheduling software will be increase in near future with the increasing number of clients.
Based on End-user Industry, the Global Appointment Scheduling Software Market is segmented into Corporate, Beauty & Wellness, Education, Healthcare, Others. Healthcare segment is expected to dominate the market in the forecast period due to growing adoption of appointment scheduling software so that patients can easily schedule their appointments with doctors and get medical adherence and treatment on real time. Additionally, this scheduler offers hassle free service and also manage the workflow.
North America is the largest market of the appointment scheduling software and will hold its position during the forecast period. As North America is the hi-technology region where industrial and business organization are automated and digitalize. The high adoption of internet connectivity and smart phones or devices and trend of prior appointment in several countries of this region results to adoption of appointment scheduling software in order to reduce the manual work and error of appointments and efficient work flow. And it is expected that the demand of the appointment scheduling software will be increased in this region in near future.
Asia-Pacific is the fastest-growing region for appointment scheduling software market due to increasing adoption of smartphones and connectivity and rising awareness among population about the benefits of online scheduling software is fueling the growth of the market. Also, the benefits of m-health app along with growth of healthcare sector is fueling the demand of the online appointment scheduling software by patients and by healthcare service provider, thereby boosts the market growth.
Europe is also estimated to show considerable growth rate during the forecast period due to rising popularity of online booking system among population is fueling the growth of the market in this region
COVID-19 has significantly impacted several industries due to lockdown and other strict protocols. Due to COVID-19, the healthcare sector has faced several challenges due to large number of COVID patients and limited healthcare staff. At that time, appointment scheduling software has played a vital role in managing large volume of patients and working staff in order to provide proper healthcare facility to the patients. And also, at the time of pandemic, people were adopting m-health apps service facility in order to maintain social distancing protocol and to avoid the spread of coronavirus. Additionally, the appointment schedule software also helps in form fillings, registration and scheduling of COVID vaccination and also for sending reminders for next dosages. Furthermore, the appointment scheduling software were also adopted by many other business sectors or individual users in order to avoid chaos and maintaining the social distancing protocol and easy workflow. And due to its several benefits in industries, it is expected that the demand of the appointment scheduling software is going to boost during the forecast period between 2022 and 2027.
Some of the leading companies operating in the Global Appointment Scheduling Software Market are:
Recent Market Developments
1.1 Market Definition
1.2 Scope of the report
1.3 Study Assumptions
1.4 Base Currency, Base Year and Forecast Periods
2. Research Methodology
2.1 Analysis Design
2.2 Research Phases
2.2.1 Secondary Research
2.2.2 Primary Research
2.2.3 Data Modelling
2.2.4 Expert Validation
2.3 Study Timeline
3. Report Overview
3.1 Executive Summary
3.2 Key Inferencees
4. Market Dynamics
4.1 Impact Analysis
4.2 Regulatory Environment
4.3 Technology Timeline & Recent Trends
5. Competitor Benchmarking Analysis
5.1 Key Player Benchmarking
5.1.1 Market share analysis
5.1.3 Regional Presence
5.2 Mergers & Acquistion Landscape
5.3 Joint Ventures & Collaborations
6. Market Segmentation
6.1 Appointment Scheduling Software Market , By Type
6.1.1 Web based
6.1.2 Mobile App
6.1.5 Market Size Estimations & Forecasts (2022-2027)
6.1.6 Y-o-Y Growth Rate Analysis
6.1.7 Market Attractiveness Index
6.2 Appointment Scheduling Software Market , By Organization Size
6.2.1 Small & Medium size Enterprises
6.2.2 Large Enterprises
6.2.3 Market Size Estimations & Forecasts (2022-2027)
6.2.4 Y-o-Y Growth Rate Analysis
6.2.5 Market Attractiveness Index
6.3 Appointment Scheduling Software Market , By End-user Industry
6.3.2 Beauty & Wellness
6.3.6 Market Size Estimations & Forecasts (2022-2027)
6.3.7 Y-o-Y Growth Rate Analysis
6.3.8 Market Attractiveness Index
7. Geographical Landscape
7.1 Global Appointment Scheduling Software Market , By Region
7.2 North America - Market Analysis (2022-2027)
7.2.1 By Country
7.2.2 By Type
7.2.3 By Organization Size
7.2.4 By End-user Industry
7.3.1 By Country
220.127.116.11 Rest of Europe
7.3.2 By Type
7.3.3 By Organization Size
7.3.4 By End-user Industry
7.4 Asia Pacific
7.4.1 By Country
18.104.22.168 South Korea
22.214.171.124 South East Asia
126.96.36.199 Australia & NZ
188.8.131.52 Rest of Asia-Pacific
7.4.2 By Type
7.4.3 By Organization Size
7.4.4 By End-user Industry
7.5 Latin America
7.5.1 By Country
184.108.40.206 Rest of Latin America
7.5.2 By Type
7.5.3 By Organization Size
7.5.4 By End-user Industry
7.6 Middle East and Africa
7.6.1 By Country
220.127.116.11 Middle East
7.6.2 By Type
7.6.3 By Organization Size
7.6.4 By End-user Industry
8. Key Player Analysis
8.1.1 Business Description
8.1.4 SWOT Analysis
8.1.5 Recent Developments
8.1.6 Analyst Overview
8.2 Acuity Scheduling
8.3 Melian Labs, Inc.
8.7 Square, Inc.
9. Market Outlook & Investment Opportunities
List of Tables
List of Figures
The appointment scheduling software market size was estimated at USD$ 298.08 million in 2021 and estimated to reach USD$ 343.98 million in 2022.
The appointment scheduling software market is expected to grow at a compound annual growth rate 15.4% from 2022 and 2027 to reach USD$ 704.0 million in 2027
The largest companies that are using Appointment Scheduling Software includes Walmart, Amazon.com, NHS, Accenture, Volkswagen.
The growing adoption of m-health apps, the rising popularity of appointment scheduling software among the population, the proliferation of the internet and smartphones along the increasing adoption of cloud-based software in organizations are the major driving factor towards the growth of the appointment scheduling software market.
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