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Pulished Date August, 2021
ID: 10073
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Global Chatbot Market Research Report – Segmentation By Platform (Web-Based, Mobile and Standalone), Enterprise Size (Small and Medium Enterprises and Large Enterprises), End-User (BFSI, Healthcare, Travel and Hospitality, Government, Educational Institutions, and Others) - Industry Analysis, Size, Share, Growth, Trends and Forecast, 2021 - 2026

Pulished: August, 2021
ID: 10073
Pages: 150

Global Chatbot Market Size & Growth (2020 – 2025)

The global chatbot market is foreseen to expand from $ 3.6 billion in 2020 to $ 10.4 billion by 2025, at an annual expansion rate (CAGR) of 29.7% during the outlook period 2020 to 2025.

A chatbot is artificial intelligence (AI) based software that can make a human language conversation through messaging apps, websites, mobile, or other platforms. The report covers various end-user segments, such as BFSI, healthcare, travel and hospitality, government and others, where chatbots are implemented in various geographies.

A chatbot is essentially an application based on artificial intelligence that talks to a human to solve a problem or respond to a certain request. This reduces uptime and improves efficiency, which helps market growth. According to Salesforce, 69% of consumers prefer to use chatbots because of the speed at which they can communicate with a brand.

Additionally, the demand for voice-activated smart devices is gaining popularity due to high convenience and fully automated processes. In January 2020, Google introduced its AI-based chatbot Meena. It is a multi-turn open domain chatbot formed end-to-end on the extracted data. Meena's neutral network contains around 2.6 billion parameters.

Chatbots are poised to grow at a significant rate, so companies are poised to embrace the technology in their existing business portfolio. According to MIT Technology Review, 90% of the company reported faster resolution of robot complaints.

Recent Developments:

  • April 2020: IBM, with its Watson Assistant chatbots, is helping government agencies, healthcare organizations, and academics around the world to use artificial intelligence to put critical data and information in the hands of their citizens.
  • February 2020: Creative Virtual has a partnership with Spitch AG, the leading developer of enterprise voice solutions in Switzerland. The collaboration will use the best technologies from both companies to provide their clients with innovative self-service solutions. The integration of Creative Virtual's V-Person natural language chatbots and Spitch voice technology brings to the market a leading edge voice bot offering.

Impact of Covid-19 on Chatbot Market:

With the recent COVID-19 outbreak, the chatbot has been increasingly implemented by various organizations to respond to customer inquiries and other related information. Because remote work has been adopted by different organizations due to national blockade, the company relies heavily on chatbots to reduce the burden of customer inquiries due to minimal availability of customer service employees.

In addition, the chatbot provides millions of people with the necessary information about COVID-19 daily. For instance, a Facebook Messenger version launched by WHO in April 2020 through its WHO Health Alert platform offered instant and precise information about COVID-19 using Facebook's global presence.

Market growth and trends:

  • Artificial Intelligence (AI) mass adoption rate has been used to focus on customer satisfaction with the introduction of ChatBots. Healthcare providers continually work with ChatBot companies to better help patients. The average number of patients spends around 30 minutes trying to find the right service that their local hospital can provide, and the average nurse spends 1 hour a day trying to connect with the right doctor.
  • Major healthcare systems use chatbots to facilitate fully conversational discovery of their services and enable seamless planning for their patients. With similar ease, vendors can now track specialists and set benchmarks through a single conversation with the help of conversational AI agents. For example, Gyant's chatbot asks patients to understand their symptoms, then sends the data to doctors, who provide diagnoses and prescribe drugs in real time. In March 2019, the company said it had pushed more than 785,000 people in Latin America to pass a diabetes test.
  • Healthcare providers are nowadays implementing these chatbots to interact with their patients about recent procedures and information on chronic illnesses like diabetes, cardiovascular disease, arthritis, etc., which is supposed to increase patient satisfaction and decrease readmissions.
  • In a healthcare space, chatbots provide simplicity and convenience to consumers, helping to improve workforce, productivity and consumer connection for providers. For instance, Northwell Health chatbots help patients in cancer care, and Premera Blue Cross introduced its Premera Scout chatbot to assist patients in their treatment. Additionally, the Mayo Clinic is digging into the technology by investigating voice-activated robots.
  • In the current market scenario, there are various mobile applications that use AI for chat bots or image analysis facilities, which are increasingly popular among mobile users. For example, take the case of Babylon, a leading AI-based mobile app that allows users to use a smart chatbot to help and link symptoms and communicate with an affected doctor via video chat.

Drivers and Market Restrictions:

Some of the key factors driving the growth of the global chatbot market are the increasing demand for chatbots across various industry verticals and the focus on improving customer engagement through artificial intelligence based chatbots. However, among the various factors responsible for slowing the growth of the chatbot market, the technological competence to host and support the functioning of the chatbot in order to provide a smooth user experience is of great importance.

Market Segmentation:

The global chatbot market is segmented based on platform, end-user and company size. The chatbot is accessible through different platforms, such as those based on web, mobile and standalone. On the basis of the platform, the mobile segment is expected to grow at a significant rate during the forecast period. This is mainly due to the ubiquitous nature and dominance over other messaging platforms.

In addition, this market is segmented on the basis of company size, into small and medium enterprises and large enterprises. Based on the end-user, the world market is divided into BFSI, healthcare, travel and hospitality, government, educational institutions, and others. Among these, the healthcare segment is likely to register the highest growth rate and market share in the foreseen years.

Regional Analysis:
North America is a major contributor to the global chatbot market revenue. Additionally, the region is expected to be the fastest growing segment during the forecast period. Growth in the region is mainly driven by demand from countries like the United States and Canada. The Asia Pacific region is foreseen to expand with a considerable CAGR in the coming years.

Key market players:

The chatbot market includes key solution providers such as IBM Corporation (USA), Nuance Communications (USA), Google (USA), Amazon Web Services (USA), Artificial Solutions (Spain), Inbenta Technologies (USA), [24 ] 7 .ai (USA), Chatfuel (USA), AIVO (Argentina), Botsify.com (Pakistan), Passage AI (USA), Kore.ai (USA), KeyReply (Singapore), SmartBots (USA), Contus (India), Yellow Messenger (India), CogniCor Technologies (USA), Conversica (USA), Gupshup (United States) and Kevit (India).

1. Introduction                                 

                1.1 Market Definition                    

                1.2 Scope of the report                

                1.3 Study Assumptions                 

                1.4 Base Currency, Base Year and Forecast Periods                          

2. Research Methodology                                           

                2.1 Analysis Design                         

                2.2 Research Phases                      

                                2.2.1 Secondary Research           

                                2.2.2 Primary Research 

                                2.2.3 Data Modelling      

                                2.2.4 Expert Validation  

                2.3 Study Timeline                          

3. Report Overview                                        

                3.1 Executive Summary                

                3.2 Key Inferencees                       

4. Market Dynamics                                       

                4.1 Impact Analysis                         

                                4.1.1 Drivers      

                                4.1.2 Restaints  

                                4.1.3 Opportunities        

                4.2 Regulatory Environment                       

                4.3 Technology Timeline & Recent Trends                            

5. Competitor Benchmarking Analysis                                    

                5.1 Key Player Benchmarking                     

                                5.1.1 Market share analysis        

                                5.1.2 Products/Service  

                                5.1.3 Regional Presence               

                5.2 Mergers & Acquistion Landscape                      

                5.3 Joint Ventures & Collaborations                        

6. Market Segmentation                                              

                6.1 Chatbot Market, By Platform                              

                                6.1.1 Web-Based             

                                6.1.2 Mobile      

                                6.1.3 Standalone             

                                6.1.4 Market Size Estimations & Forecasts (2019-2024)   

                                6.1.5 Y-o-Y Growth Rate Analysis             

                                6.1.6 Market Attractiveness Index          

                6.2 Chatbot Market, By Enterprise Size                 

                                6.2.1 Small and Medium Enterprises       

                                6.2.2 Large Enterprises 

                                6.2.3 Market Size Estimations & Forecasts (2019-2024)   

                                6.2.4 Y-o-Y Growth Rate Analysis             

                                6.2.5 Market Attractiveness Index          

                6.3 Chatbot Market, By End-User                            

                                6.3.1 BFSI            

                                6.3.2 Healthcare              

                                6.3.3 Travel and Hospitality         

                                6.3.4 Government          

                                6.3.5 Educational Institutions     

                                6.3.6 Market Size Estimations & Forecasts (2019-2024)   

                                6.3.7 Y-o-Y Growth Rate Analysis             

                                6.3.8 Market Attractiveness Index          

7. Geographical Landscape                                         

                7.1 Global Identity Governance and Administration Market, by Region                  

                7.2 North America - Market Analysis (2018 - 2024)                            

                                7.2.1 By Country              



                                7.2.2 By Platform             

                                7.2.3 By Enterprise Size

                                7.2.4 By End-User           

                7.3 Europe                         

                                7.3.1 By Country              






                                       Rest of Europe

                                7.3.2 By Platform             

                                7.3.3 By Enterprise Size

                                7.3.4 By End-User           

                7.4 Asia Pacific                  

                                7.4.1 By Country              




                                       South Korea

                                       South East Asia

                                       Australia & NZ

                                       Rest of Asia-Pacific

                                7.4.2 By Platform             

                                7.4.3 By Enterprise Size

                                7.4.4 By End-User           

                7.5 Latin America                             

                                7.5.1 By Country              




                                       Rest of Latin America

                                7.5.2 By Platform             

                                7.5.3 By Enterprise Size

                                7.5.4 By End-User           

                7.6 Middle East and Africa                           

                                7.6.1 By Country              

                                       Middle East


                                7.6.2 By Platform             

                                7.6.3 By Enterprise Size

                                7.6.4 By End-User           

8. Key Player Analysis                                    

                8.1 IBM Corporation                      

                                8.1.1 Business Description           

                                8.1.2 Products/Service  

                                8.1.3 Financials 

                                8.1.4 SWOT Analysis       

                                8.1.5 Recent Developments       

                                8.1.6 Analyst Overview 

                8.2 Nuance Communications                     

                8.3 Google                         

                8.4 Amazon Web Services                           

                8.5 Artificial Solutions                    

                8.6 Inbenta Technologies                            

                8.7 [24 ] 7 .ai                      

                8.8 Chatfuel                       

                8.9 AIVO                             

                8.10 Botsify.com                              

9. Market Outlook & Investment Opportunities                                


                List of Tables                     

                List of Figures                   

  • Global, regional and country-level analysis and forecasts of the study market; providing Insights on the major countries/regions in which this industry is blooming and to also identify the regions that are still untapped
  • Segment-level analysis in terms of Platform, Enterprise Size, End-User along with market size forecasts and estimations to detect key areas of industry growth in detail
  • Identification of key drivers, restraints, opportunities, and challenges (DROC) in the market and their impact on shifting market dynamics
  • Study of the effect of exogenous and endogenous factors that affect the global market; which includes broadly demographic, economics, and political, among other macro-environmental factors presented in an extensive PESTLE Analysis
  • Study the microenvironment factors that determine the overall profitability of an Industry, using Porter’s five forces analysis for analysing the level of competition and business strategy development
  • A comprehensive list of key market players along with their product portfolio, current strategic interests, key financial information, legal issues, SWOT analysis and analyst overview to study and sustain the market environment
  • Competitive landscape analysis listing out the mergers, acquisitions, collaborations in the field along with new product launches, comparative financial studies and recent developments in the market by the major companies
  • An executive summary, abridging the entire report in such a way that decision-making personnel can rapidly become acquainted with background information, concise analysis and main conclusions
  • Expertly devised analyst overview along with Investment opportunities to provide both individuals and organizations a strong financial foothold in the market.
  1. Global Chatbot Market By Region, From 2020-2025 ( USD Billion )
  2. Global Chatbot Market By Platform, From 2020-2025 ( USD Billion )
  3. Global Web-Based Market By Region, From 2020-2025 ( USD Billion )
  4. Global Mobile Market By Region, From 2020-2025 ( USD Billion )
  5. Global Standalone Market By Region, From 2020-2025 ( USD Billion )
  6. Global Chatbot Market By Enterprise Size, From 2020-2025 ( USD Billion )
  7. Global Small and Medium Enterprises Market By Region, From 2020-2025 ( USD Billion )
  8. Global Large Enterprises Market By Region, From 2020-2025 ( USD Billion )
  9. Global Chatbot Market By End-User, From 2020-2025 ( USD Billion )
  10. Global BFSI Market By Region, From 2020-2025 ( USD Billion )
  11. Global Healthcare Market By Region, From 2020-2025 ( USD Billion )
  12. Global Travel and Hospitality Market By Region, From 2020-2025 ( USD Billion )
  13. Global Government Market By Region, From 2020-2025 ( USD Billion )
  14. Global Educational Institutions Market By Region, From 2020-2025 ( USD Billion )

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