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Pulished Date August, 2021
ID: 11892
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Europe Healthcare CRM Market Research Report – Segmented By Product, Application, End-user, Technology & Country (United Kingdom, France, Spain, Germany, Italy, Russia, Sweden, Denmark, Switzerland, Netherlands and Rest of Europe) - Industry Analysis on Size, Share, Trends, COVID-19 Impact & Growth Forecast (2021 to 2026)

Pulished: August, 2021
ID: 11892
Pages: 100

Europe Healthcare CRM Market Size (2021 to 2026)

The European healthcare CRM market is forecasted to be growing at a CAGR of 9.8% from 2021 to 2026.

The establishment of many hospitals, the preference towards centralized main systems, a structured and balanced workflow, and automated processes are expected to favor the European CRM market growth. The concept of integrated healthcare to cumulate care, treatment, rehabilitation, and diagnosis is expected to be a critical part of adopting healthcare CRM systems in Europe. There is a high demand for healthcare CRM because of the increase in hospitals in Europe, shifting the ever-growing demand towards an integrated healthcare system for workflow efficacy. An increased prevalence of chronic diseases, an aging population, the need for new technological advancements, virtual patient care, and operational efficiency are some of the major driving factors for the growth of the European healthcare CRM market.

The large healthcare spending allocated by countries to modernize hospitals to ease the influx of patients could strengthen the European healthcare CRM market. The next trend in the healthcare CRM industry is the changing models of patient care delivery and the increasing interaction between patients and hospitals. Establishing an infrastructure that allows for real-time communication can promote the adoption of such software.

The growing emphasis on patient engagement, increasing pressure on healthcare organizations to cut costs, and the importance of ensuring customer satisfaction are the main factors responsible for much of this segment. In addition, there are noticeable changes in the management of hospitals, which has resulted in the growth of the healthcare CRM market in Europe.

However, the limited adoption of CRM software in hospitals in developing economies across European unions may slow the market's growth, especially in mid-small range clinics and hospitals, due to a lack of healthcare infrastructure.

Impact of COVID-19 on the European Healthcare CRM Market:

COVID-19 has affected most European economies and the medical industry across several nations due to travel bans and business closures. The European region is taking action to build strong health systems in response to the pandemic. In this crisis, CRM health services have provided timely health services that provide safety, efficiency, and humanity to patients with chronic illnesses. During the pandemic, Germany was at the forefront for optimal healthcare. In 2019, DiGA Fast-Track was developed by the Digital Healthcare Act (DVG), which allowed doctors to prescribe claims that will be reimbursed by German health insurance.

This research report on the Europe healthcare CRM market has been segmented and sub-segmented into the following categories:

By Product:

  • Individual
  • Referral
  • Individual and referral

By Application:

  • Community Outreach
    • Community health education
    • Services outreach/Promotion
    • Financial Donor Management
  • Case Coordination
    • Patient Information Management
    • Pre-Authorizations / Eligibility
    • Referrals
    • Others
  • Case management
    • Chronic Disease Management
    • Clinical Trials Relationship Management
  • Relationship management

By End-User:

  • Payers
  • Providers
  • Life Science Companies

By Technology:

  • Cloud-Based
  • Mobile
  • Social
  • Collaborative
  • Predictive

By Country:

  • UK
  • France
  • Spain
  • Germany
  • Italy
  • Russia
  • Sweden
  • Denmark
  • Switzerland
  • Netherlands
  • Turkey
  • Czech Republic
  • Rest of Europe

Geographically, the European healthcare CRM market can generously contribute to the growth of the global market due to the intention of the healthcare companies to expand their influence, the large funding of the nation's healthcare, and the healthcare programs developed for the citizens.

Germany and the United Kingdom maintained the important contributions to the European market in 2020 due to the increasing attention of the major players to extend the financing of healthcare in Europe over existing healthcare infrastructure and well-established economies.

SAP SE (Germany) was the second-largest company in the healthcare CRM market, with an 11.2% share in 2018. Its strong product portfolio helps SAP maintain its leadership position in the market. Help create valuable customer interaction by providing solutions for commerce, revenue, sales, and service. SAP uses technologies such as the Internet of Things, artificial intelligence, and machine learning to innovate in various fields. The company has integrated disruptive technologies such as artificial intelligence and machine learning into its cloud-based SAP CRM solution. The company relaunched SAP Leonardo, its integration platform, to integrate these disruptive technologies into its software solutions. To benefit from the growing opportunities in the healthcare CRM market, the company has emphasized the need to adopt organic and inorganic growth strategies, thereby supporting the market for upcoming years.

KEY MARKET PARTICIPANTS:

Amdocs Ltd, Microsoft, Oracle, IBM, SAP, Accenture Plc, AllScripts Healthcare Solutions Inc., Anthelio Healthcare Solutions, Siemens Healthcare, Accretive Health Inc., Salesforce, NetSuite, Aspect Software, Cerner, Lawson, Talisma, Nice Systems, Verint Systems, and Veeva are a few of the noteworthy companies operating in the European market.

  1. Introduction                                                          
    1. Market Definition                                               
    2. Scope of the report                                            
    3. Study Assumptions                                            
    4. Base Currency, Base Year and Forecast Periods                                                     
  2. Research Methodology                                                                    
    1. Analysis Design                                                   
    2. Research Phases                                                 
      1. Secondary Research                                       
      2. Primary Research                              
      3. Data Modelling                                 
      4. Expert Validation                              
    3. Study Timeline                                                    
  3. Report Overview                                                                 
    1. Executive Summary                                           
    2. Key Inferences                                                  
  4. Market Dynamics                                                                
    1. Impact Analysis                                                   
      1. Drivers                                  
      2. Restraints                              
      3. Opportunities                                    
    2. Regulatory Environment                                                  
    3. Technology Timeline & Recent Trends                                                      
  5. Competitor Benchmarking Analysis                                                             
    1. Key Player Benchmarking                                                
      1. Market share analysis                                    
      2. Products/Service                              
      3. Regional Presence                            
    2. Mergers & Acquisition Landscape                                                
    3. Joint Ventures & Collaborations                                                  
  6. Market Segmentation                                                                       
    1. Healthcare CRM Market, By Product
      1. Individual
      2. Referral
      3. Individual and referral
      4. Market Size Estimations & Forecasts (2021-2026)                               
      5. Y-o-Y Growth Rate Analysis                                         
      6. Market Attractiveness Index                                       
    2. Healthcare CRM Market, By Application
      1. Community Outreach
        1. Community health education
        2. Services outreach/Promotion
        3. Financial Donor Management
      2. Case Coordination
        1. Patient Information Management
        2. Pre-Authorizations / Eligibility
        3. Referrals
        4. Others
      3. Case management
        1. Chronic Disease Management
        2. Clinical Trials Relationship Management
      4. Relationship management
      5. Market Size Estimations & Forecasts (2021-2026)                               
      6. Y-o-Y Growth Rate Analysis                                         
      7. Market Attractiveness Index        
    3. Healthcare CRM Market, By End-user
      1. Payers
      2. Providers
      3. Life Science Companies
      4. Market Size Estimations & Forecasts (2021-2026)                               
      5. Y-o-Y Growth Rate Analysis                                         
      6. Market Attractiveness Index        
    4. Healthcare CRM Market, By Technology
      1. Cloud-Based
      2. Mobile
      3. Social
      4. Collaborative
      5. Predictive
      6. Market Size Estimations & Forecasts (2021-2026)                               
      7. Y-o-Y Growth Rate Analysis                                         
      8. Market Attractiveness Index        
  7. Geographical Landscape                                                                  
    1. Healthcare CRM Market, by Region                                            
    2. Europe                                                   
      1. By Country                                         
        1. UK                        
        2. France                 
        3. Germany                          
        4. Spain                   
        5. Italy                     
        6. Rest of Europe                 
  8. Key Player Analysis                                                             
    1. Amdocs Ltd
      1. Business Description                                      
      2. Products/Service                              
      3. Financials                             
      4. SWOT Analysis                                  
      5. Recent Developments                                    
      6. Analyst Overview                              
    2. Microsoft
    3. Oracle
    4. IBM
    5. SAP
    6. Accenture Plc
    7. AllScripts Healthcare Solutions Inc.
    8. Anthelio Healthcare Solutions
    9. Siemens Healthcare
    10. Accretive Health Inc.
    11. Salesforce
    12. NetSuite
    13. Aspect Software
    14. Cerner
    15. Lawson
    16. Talisma
    17. Nice systems
    18. Verint systems
    19. Veeva
  9. Market Outlook & Investment Opportunities                                                          
  10. Appendix                                               
    1. List of Tables
    2. List of Figures
  • Regional and country-level analysis and forecasts of the study market; providing Insights on the major countries/regions in which this industry is blooming and to also identify the regions that are still untapped.
  • Segment-level analysis in terms of product, application, technology & end-user along with market size forecasts and estimations to detect key areas of industry growth in detail.
  • Identification of key drivers, restraints, opportunities, and challenges (DROC) in the market and their impact on shifting market dynamics.
  • Study of the effect of exogenous and endogenous factors that affect the global market; which includes broadly demographic, economics, and political, among other macro-environmental factors presented in an extensive PESTLE Analysis.
  • Study the micro environment factors that determine the overall profitability of an Industry, using Porter’s five forces analysis for analysing the level of competition and business strategy development.
  • A comprehensive list of key market players along with their product portfolio, current strategic interests, key financial information, legal issues, SWOT analysis and analyst overview to study and sustain the market environment.
  • Competitive landscape analysis listing out the mergers, acquisitions, collaborations in the field along with new product launches, comparative financial studies and recent developments in the market by the major companies.
  • An executive summary, abridging the entire report in such a way that decision-making personnel can rapidly become acquainted with background information, concise analysis and main conclusions.
  • Expertly devised analyst overview along with Investment opportunities to provide both individuals and organizations a strong financial foothold in the market.
  1. Europe Healthcare CRM Market, By Product, From 2021 to 2026 (USD Million)
  2. Europe Individual Market, By Region, From 2021 to 2026 (USD Million)
  3. Europe Referral Market, By Region, From 2021 to 2026 (USD Million)
  4. Europe Individual and referral Market, By Region, From 2021 to 2026 (USD Million)
  5. Europe Healthcare CRM Market, By Application, From 2021 to 2026 (USD Million)
  6. Europe Community Outreach Market, By Region, From 2021 to 2026 (USD Million)
  7. Europe Case Coordination Market, By Region, From 2021 to 2026 (USD Million)
  8. Europe Case management Market, By Region, From 2021 to 2026 (USD Million)
  9. Europe Relationship management Market, By Region, From 2021 to 2026 (USD Million)
  10. Europe Healthcare CRM Market, By End-User, From 2021 to 2026 (USD Million)
  11. Europe Payers Market, By Region, From 2021 to 2026 (USD Million)
  12. Europe Providers Market, By Region, From 2021 to 2026 (USD Million)
  13. Europe Life Science Companies Market, By Region, From 2021 to 2026 (USD Million)
  14. Europe Healthcare CRM Market, By Technology, From 2021 to 2026 (USD Million)
  15. Europe Cloud-Based Market, By Region, From 2021 to 2026 (USD Million)
  16. Europe Mobile Market, By Region, From 2021 to 2026 (USD Million)
  17. Europe Social Market, By Region, From 2021 to 2026 (USD Million)
  18. Europe Collaborative Market, By Region, From 2021 to 2026 (USD Million)
  19. Europe Predictive Market, By Region, From 2021 to 2026 (USD Million)
  20. U.K. Healthcare CRM Market, By Product, From 2021 to 2026 (USD Million)
  21. U.K. Healthcare CRM Market, By Application, From 2021 to 2026 (USD Million)
  22. U.K. Healthcare CRM Market, By End-User, From 2021 to 2026 (USD Million)
  23. U.K. Healthcare CRM Market, By Technology, From 2021 to 2026 (USD Million)
  24. Germany Healthcare CRM Market, By Product, From 2021 to 2026 (USD Million)
  25. Germany Healthcare CRM Market, By Application, From 2021 to 2026 (USD Million)
  26. Germany Healthcare CRM Market, By End-User, From 2021 to 2026 (USD Million)
  27. Germany Healthcare CRM Market, By Technology, From 2021 to 2026 (USD Million)
  28. France Healthcare CRM Market, By Product, From 2021 to 2026 (USD Million)
  29. France Healthcare CRM Market, By Application, From 2021 to 2026 (USD Million)
  30. France Healthcare CRM Market, By End-User, From 2021 to 2026 (USD Million)
  31. France Healthcare CRM Market, By Technology, From 2021 to 2026 (USD Million)
  32. Italy Healthcare CRM Market, By Product, From 2021 to 2026 (USD Million)
  33. Italy Healthcare CRM Market, By Application, From 2021 to 2026 (USD Million)
  34. Italy Healthcare CRM Market, By End-User, From 2021 to 2026 (USD Million)
  35. Italy Healthcare CRM Market, By Technology, From 2021 to 2026 (USD Million)
  36. Spain Healthcare CRM Market, By Product, From 2021 to 2026 (USD Million)
  37. Spain Healthcare CRM Market, By Application, From 2021 to 2026 (USD Million)
  38. Spain Healthcare CRM Market, By End-User, From 2021 to 2026 (USD Million)
  39. Spain Healthcare CRM Market, By Technology, From 2021 to 2026 (USD Million)
  40. Europe Healthcare CRM Market, By Community Outreach, From 2021 to 2026 (USD Million)
  41. Europe Community health education Market, By Region, From 2021 to 2026 (USD Million)
  42. Europe Services outreach/Promotion Market, By Region, From 2021 to 2026 (USD Million)
  43. Europe Financial Donor Management Market, By Region, From 2021 to 2026 (USD Million)
  44. U.K. Healthcare CRM Market, By Community Outreach, From 2021 to 2026 (USD Million)
  45. Germany Healthcare CRM Market, By Community Outreach, From 2021 to 2026 (USD Million)
  46. France Healthcare CRM Market, By Community Outreach, From 2021 to 2026 (USD Million)
  47. Italy Healthcare CRM Market, By Community Outreach, From 2021 to 2026 (USD Million)
  48. Spain Healthcare CRM Market, By Community Outreach, From 2021 to 2026 (USD Million)
  49. Europe Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  50. Europe Patient Information Management Market, By Region, From 2021 to 2026 (USD Million)
  51. Europe Pre-Authorizations / Eligibility Market, By Region, From 2021 to 2026 (USD Million)
  52. Europe Referrals Market, By Region, From 2021 to 2026 (USD Million)
  53. Europe Others Market, By Region, From 2021 to 2026 (USD Million)
  54. U.K. Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  55. Germany Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  56. France Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  57. Italy Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  58. Spain Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  59. Europe Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  60. Europe Patient Information Management Market, By Region, From 2021 to 2026 (USD Million)
  61. Europe Pre-Authorizations / Eligibility Market, By Region, From 2021 to 2026 (USD Million)
  62. Europe Referrals Market, By Region, From 2021 to 2026 (USD Million)
  63. U.K. Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  64. Germany Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  65. France Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  66. Italy Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  67. Spain Healthcare CRM Market, By Case Coordination, From 2021 to 2026 (USD Million)
  68. Europe Healthcare CRM Market, By Case management, From 2021 to 2026 (USD Million)
  69. Europe Chronic Disease Management Market, By Region, From 2021 to 2026 (USD Million)
  70. Europe Clinical Trials Relationship Management Market, By Region, From 2021 to 2026 (USD Million)
  71. U.K. Healthcare CRM Market, By Case management, From 2021 to 2026 (USD Million)
  72. Germany Healthcare CRM Market, By Case management, From 2021 to 2026 (USD Million)
  73. France Healthcare CRM Market, By Case management, From 2021 to 2026 (USD Million)
  74. Italy Healthcare CRM Market, By Case management, From 2021 to 2026 (USD Million)
  75. Spain Healthcare CRM Market, By Case management, From 2021 to 2026 (USD Million)

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