Pulished Date August, 2019
ID: 222
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Asia Pacific Healthcare BPO Market Research Report – Segmented By Provider Service, By Payer Service, By Pharmaceutical Service & By Region (US, Canada and Rest of the North America) - Industry Analysis, Size, Share, Growth, Trends, Forecast | 2019 - 2024

Pulished: August, 2019
ID: 222
Pages: 138

APAC Healthcare BPO Market Size & Growth (2019 - 2024)

The size of the Healthcare Business Process Outsourcing (BPO) Market in the Asia Pacific is estimated at USD 29.61 Billion in 2019 and is poised to reach USD 54.13 Billion by 2024 growing at a CAGR of 12.82% during the forecast period.

The healthcare market in developing countries, is large and growing. Yet despite positive growth trends in these regions, the market is pressured to improve service quality and reduce costs. In these circumstances, healthcare organizations have been restricted to fundamentally overhaul the means through which they consume and deliver their core service offerings. Asia Pacific is an immature market for BPO services. No one provider dominates every type of BPO service, and very few BPO providers can successfully demonstrate true regional or Pan- Asia Pacific BPO capabilities for multiple processes.

Increasing number of people seeking insurance, pressure to cut healthcare delivery costs, consolidation of healthcare system, pharmaceutical companies facing patent cliffs, along with the mandatory implementation of ICD-10 codes are the major factors fuelling the Asia-Pacific Healthcare BPO market.

However, concerns in losing control over the outsourced process, doubts regarding service/product quality, and threat to data security are factors limiting the growth of Asia-Pacific Healthcare BPO market.

APAC Healthcare BPO Market segmented and sub-segmented into the following categories:

By Provider Service – Medical Billing, Medical Coding, Medical Transcription and Finance & Accounts

By Payer Service - Claims Management, Integrated Front-end Services, and Back-office Operations, Member Management, Provider Management, Billing and Accounts Management, Analytics and Fraud Management & HR Services

On the basis of payer service, Claims processing, Member management and provider management segments are the most frequently needed processes by the payers and most leading segments among the others

By Pharmaceutical Service - Research and Development, Manufacturing, Non-clinical Services (Sales and Marketing services, Supply Chain Management & Other Non-Clinical Applications)

By Country: India, China, Japan, South Korea, Australia, New Zealand, Thailand, Malaysia, Vietnam, Philippines, Indonesia, Singapore and Rest of APAC

Among these, China holds the largest share, while India is expected to show highest growth rate in the coming years.

The Asia Pacific BPO market is still relatively underdeveloped and under exploited when compared with other markets or regions. Some of the major companies operating in the Asia-Pacific Healthcare Business Process Outsourcing market are Infosys BPO Ltd., Cognizant Technology Solutions Corporation, Genpact Limited, Xerox Corporation. Tata Consultancy Services Ltd. and Accenture PLC.

1. Introduction                                                                 

                1.1 Market Definition                                                    

                1.2 Study Deliverables                                                  

                1.3 Base Currency, Base Year and Forecast Periods                                                          

                1.4 General Study Assumptions                                                

2. Research Methodology                                                                           

                2.1 Introduction                                                               

                2.2 Research Phases                                                      

                                2.2.1 Secondary Research                                           

                                2.2.2 Primary Research                                 

                                2.2.3 Econometric Modelling                                      

                                2.2.4 Expert Validation                                  

                2.3 Analysis Design                                                         

                2.4 Study Timeline                                                          

3. Overview                                                                       

                3.1 Executive Summary                                                

                3.2 Key Inferences                                                         

                3.3 New Developments                                                               

4. Drivers, Restraints, Opportunities, and Challenges Analysis (DROC)                                                                    

                4.1 Market Drivers                                                          

                4.2 Market Restraints                                                    

                4.3 Key Challenges                                                         

                4.4 Current Opportunities in the Market                                                              

5. Market Segmentation                                                                              

                5.1 By Provider Service                                                 

                                5.1.1 Medical Billing                                        

                                5.1.2 Medical Coding                                     

                                5.1.3 Medical Transcription                                         

                                5.1.4 Finance & Accounts                                             

                5.2 By Payer Service                                                       

                                5.2.1 Claims Management                                           

                                5.2.2 Integrated Front-end Services and Back-office Operations                                               

                                5.2.3 Member Management                                      

                                5.2.4 Provider Management                                      

                                5.2.5 Billing and Accounts Management                                

                                5.2.6 Analytics and Fraud Management                                

                                5.2.7 HR Services                                             

                5.3 By Pharmaceutical Service                                                   

                                5.3.1 Research and Development                                            

                                5.3.2 Manufacturing                                      

                                5.3.3 Non-clinical Services                                           

                                                5.3.3.1 Sales and Marketing services                      

                                                5.3.3.2 Supply Chain Management                          

                                                5.3.3.3 Other Non-Clinical Applications                  

6. Geographical Analysis                                                                              

                                6.1 Introduction                                               

                                6.2 China                                             

                                6.3 India                                              

                                6.4 Vietnam                                       

                                6.5 Philippines                                  

                                6.6 Australia                                      

                                6.7 Japan                                            

7. Strategic Analysis                                                                       

                7.1 PESTLE analysis                                                         

                                7.1.1 Political                                     

                                7.1.2 Economic                                 

                                7.1.3 Social                                         

                                7.1.4 Technological                                         

                                7.1.5 Legal                                          

                                7.1.6 Environmental                                       

                7.2 Porter’s Five analysis                                                              

                                7.2.1 Bargaining Power of Suppliers                                        

                                7.2.2 Bargaining Power of Consumers                                    

                                7.2.3 Threat of New Entrants                                     

                                7.2.4 Threat of Substitute Products and Services                                              

                                7.2.5 Competitive Rivalry within the Industry                                     

8. Market Leaders' Analysis                                                                        

                8.1 Accenture PLC                                                           

                                8.1.1 Overview                                 

                                8.1.2 Product Analysis                                   

                                8.1.3 Strategic Evaluation and Operations                                            

                                8.1.4 Financial analysis                                  

                                8.1.5 Legal issues                                             

                                8.1.6 Recent Developments                                       

                                8.1.7 SWOT analysis                                       

                                8.1.8 Analyst View                                          

                8.2 Cognizant Technology Solutions Corporation                                                               

                8.3 Tata Consultancy Services Ltd.                                                           

                8.4 Infosys BPO Ltd.                                                       

                8.5 Xerox Corporation                                                   

                8.6 Accretive Health, Inc                                                              

                8.7 Genpact Limited                                                       

                8.8 Quintiles Transnational Holdings, Inc                                                               

                8.9 IBM Corporation                                                      

                8.10 Lonza Group Ltd.                                                   

9. Competitive Landscape                                                                           

                9.1 Market share analysis                                                            

                9.2 Merger and Acquisition Analysis                                                       

                9.3 Agreements, collaborations and Joint Ventures                                                         

                9.4 New Product Launches                                                         

10. Expert Opinions                                                                        

                10.1 Market Outlook                                                     

                10.2 Investment Opportunities                                                 

Appendix                                                                           

                a) List of Tables                                                

                b) List of Figures                                                              

  • Regional, and country-level analysis and forecasts of the study market; providing Insights on the major countries/regions in which this industry is blooming and to also identify the regions that are still untapped
  • Segment-level analysis in terms of technology, component, and type along with market size forecasts and estimations to detect key areas of industry growth in detail
  • Identification of key drivers, restraints, opportunities, and challenges (DROC) in the market and their impact on shifting market dynamics
  • Study of the effect of exogenous and endogenous factors that affect the global market; which includes broadly demographic, economics, and political, among other macro-environmental factors presented in an extensive PESTLE Analysis
  • Study the micro environment factors that determine the overall profitability of an Industry, using Porter’s five forces analysis for analysing the level of competition and business strategy development
  • A comprehensive list of key market players along with their product portfolio, current strategic interests, key financial information, legal issues, SWOT analysis and analyst overview to study and sustain the market environment
  • Competitive landscape analysis listing out the mergers, acquisitions, collaborations in the field along with new product launches, comparative financial studies and recent developments in the market by the major companies
  • An executive summary, abridging the entire report in such a way that decision-making personnel can rapidly become acquainted with background information, concise analysis and main conclusions
  • Expertly devised analyst overview along with Investment opportunities to provide both individuals and organizations a strong financial foothold in the market
  • Asia-Pacific Healthcare BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Healthcare BPO Market By Provider services, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Medical Billing BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Medical Coding BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Medical Transcription BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Finance & Accounts BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Healthcare BPO Market By Payer services, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Claims Management BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Integrated Front-end Services and Back-office Operations BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Member Management BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Provider Management BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Billing and Accounts Management BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Analytics and Fraud Management BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific HR Services BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Healthcare BPO Market By Pharmaceutical services, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Pharmaceutical R&D BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Pharmaceuticals Manufacturing BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Non-clinical Pharmaceutical Services BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Non-Clinical Pharmaceutical Services BPO Market By Type, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Healthcare Sales and Marketing services BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Healthcare Supply chain management BPO Market By Region, from 2019 - 2024 (USD Billion)
  • Asia-Pacific Other Non-clinical applications BPO Market By Region, from 2019 - 2024 (USD Billion)
  • China Healthcare BPO Market By Provider services, from 2019 - 2024 (USD Billion)
  • China Healthcare BPO Market By Payer services, from 2019 - 2024 (USD Billion)
  • China Healthcare BPO Market By Pharmaceutical services, from 2019 - 2024 (USD Billion)
  • China Non-Clinical Pharmaceutical Services BPO Market By Type, from 2019 - 2024 (USD Billion)
  • India Healthcare BPO Market By Provider services, from 2019 - 2024 (USD Billion)
  • India Healthcare BPO Market By Payer services, from 2019 - 2024 (USD Billion)
  • India Healthcare BPO Market By Pharmaceutical services, from 2019 - 2024 (USD Billion)
  • India Non-Clinical Pharmaceutical Services BPO Market By Type, from 2019 - 2024 (USD Billion)
  • Vietnam Healthcare BPO Market By Provider services, from 2019 - 2024 (USD Billion)
  • Vietnam Healthcare BPO Market By Payer services, from 2019 - 2024 (USD Billion)
  • Vietnam Healthcare BPO Market By Pharmaceutical services, from 2019 - 2024 (USD Billion)
  • Vietnam Non-Clinical Pharmaceutical Services BPO Market By Type, from 2019 - 2024 (USD Billion)
  • Philippines Healthcare BPO Market By Provider services, from 2019 - 2024 (USD Billion)
  • Philippines Healthcare BPO Market By Payer services, from 2019 - 2024 (USD Billion)
  • Philippines Healthcare BPO Market By Pharmaceutical services, from 2019 - 2024 (USD Billion)
  • Philippines Non-Clinical Pharmaceutical Services BPO Market By Type, from 2019 - 2024 (USD Billion)
  • Australia Healthcare BPO Market By Provider services, from 2019 - 2024 (USD Billion)
  • Australia Healthcare BPO Market By Payer services, from 2019 - 2024 (USD Billion)
  • Australia Healthcare BPO Market By Pharmaceutical services, from 2019 - 2024 (USD Billion)
  • Australia Non-Clinical Pharmaceutical Services BPO Market By Type, from 2019 - 2024 (USD Billion)
  • Japan Healthcare BPO Market By Provider services, from 2019 - 2024 (USD Billion)
  • Japan Healthcare BPO Market By Payer services, from 2019 - 2024 (USD Billion)
  • Japan Healthcare BPO Market By Pharmaceutical services, from 2019 - 2024 (USD Billion)
  • Japan Non-Clinical Pharmaceutical Services BPO Market By Type, from 2019 - 2024 (USD Billion)

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