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Pulished Date February, 2020
ID: 222
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Asia Pacific Healthcare BPO Market Research Report – Segmented By Provider Service, By Payer Service, By Pharmaceutical Service and Country (India, China, Japan, South Korea, Australia, New Zealand, Thailand, Malaysia, Vietnam, Philippines, Indonesia, Singapore and Rest of APAC) - Industry Analysis, Size, Share, Growth, Trends and Forecast | 2020 to 2025

Pulished: February, 2020
ID: 222
Pages: 138

APAC Healthcare BPO Market Size & Growth (2020 to 2025)

The size of the Asia Pacific Healthcare Business Process Outsourcing market was estimated at USD 29.61 Billion in 2020. It is poised to reach USD 54.13 Billion by 2025, growing at a CAGR of 12.82% during the forecast period.

The healthcare market in developing countries is large and growing. Yet despite positive growth trends in these regions, the market is pressured to improve service quality and reduce costs. In these circumstances, healthcare organizations have been restricted to fundamentally overhaul the means through which they consume and deliver their core service offerings. Asia Pacific is an immature market for BPO services. No one provider dominates every type of BPO service, and very few BPO providers can successfully demonstrate actual regional or Pan- Asia Pacific BPO capabilities for multiple processes.

The increasing number of people seeking insurance, the pressure to cut healthcare delivery costs, consolidation of the healthcare system, pharmaceutical companies facing patent cliffs, along with the mandatory implementation of ICD-10 codes are the major factors fuelling the Asia-Pacific Healthcare BPO market.

However, concerns in losing control over the outsourced process, doubts regarding service/product quality, and the threat to data security are factors limiting the growth of Asia-Pacific Healthcare BPO market.

APAC Healthcare BPO Market segmented and sub-segmented into the following categories:

  • By Provider Service – Medical Billing, Medical Coding, Medical Transcription and Finance & Accounts
  • By Payer Service - Claims Management, Integrated Front-end Services, and Back-office Operations, Member Management, Provider Management, Billing and Accounts Management, Analytics and Fraud Management & HR Services
  • By Pharmaceutical Service - Research and Development, Manufacturing, Non-clinical Services (Sales and Marketing services, Supply Chain Management & Other Non-Clinical Applications)
  • By Country: India, China, Japan, South Korea, Australia, New Zealand, Thailand, Malaysia, Vietnam, Philippines, Indonesia, Singapore and Rest of APAC

Among these, China holds the largest share, while India is expected to show the highest growth rate in the coming years. The Asia Pacific healthcare BPO market is growing at the highest CAGR during the forecast period, due to increasing demand in developing countries like India. Factors such as the medical education system, the rising scale of pharmaceutical companies and rising population are enhancing the need of the market. This region is growing at a very high pace and has shown the emergence of many regional players. The increasing awareness about various healthcare IT solutions and rapid development in the healthcare infrastructure are boosting up the demand of the market. India is the most preferred outsourcing regions globally, with its low-cost and high-quality services. Recently in the United States instructions for the Patient Protection and Affordable Care Act (PPACA) with the future guidelines of ICD-10 standards has driven by the Indian medical process outsourcing (MPO) market.

The Asia Pacific BPO market is still relatively underdeveloped and under-exploited when compared with other markets or regions. Some of the major companies operating in the Asia-Pacific Healthcare Business Process Outsourcing market are Infosys BPO Ltd., Cognizant Technology Solutions Corporation, Genpact Limited, Xerox Corporation. Tata Consultancy Services Ltd. and Accenture PLC.

1. Introduction                                                                 

                1.1 Market Definition                                                    

                1.2 Study Deliverables                                                  

                1.3 Base Currency, Base Year and Forecast Periods                                                          

                1.4 General Study Assumptions                                                

2. Research Methodology                                                                           

                2.1 Introduction                                                               

                2.2 Research Phases                                                      

                                2.2.1 Secondary Research                                           

                                2.2.2 Primary Research                                 

                                2.2.3 Econometric Modelling                                      

                                2.2.4 Expert Validation                                  

                2.3 Analysis Design                                                         

                2.4 Study Timeline                                                          

3. Overview                                                                       

                3.1 Executive Summary                                                

                3.2 Key Inferences                                                         

                3.3 New Developments                                                               

4. Drivers, Restraints, Opportunities, and Challenges Analysis (DROC)                                                                    

                4.1 Market Drivers                                                          

                4.2 Market Restraints                                                    

                4.3 Key Challenges                                                         

                4.4 Current Opportunities in the Market                                                              

5. Market Segmentation                                                                              

                5.1 By Provider Service                                                 

                                5.1.1 Medical Billing                                        

                                5.1.2 Medical Coding                                     

                                5.1.3 Medical Transcription                                         

                                5.1.4 Finance & Accounts                                             

                5.2 By Payer Service                                                       

                                5.2.1 Claims Management                                           

                                5.2.2 Integrated Front-end Services and Back-office Operations                                               

                                5.2.3 Member Management                                      

                                5.2.4 Provider Management                                      

                                5.2.5 Billing and Accounts Management                                

                                5.2.6 Analytics and Fraud Management                                

                                5.2.7 HR Services                                             

                5.3 By Pharmaceutical Service                                                   

                                5.3.1 Research and Development                                            

                                5.3.2 Manufacturing                                      

                                5.3.3 Non-clinical Services                                           

                                                5.3.3.1 Sales and Marketing services                      

                                                5.3.3.2 Supply Chain Management                          

                                                5.3.3.3 Other Non-Clinical Applications                  

6. Geographical Analysis                                                                              

                                6.1 Introduction                                               

                                6.2 China                                             

                                6.3 India                                              

                                6.4 Vietnam                                       

                                6.5 Philippines                                  

                                6.6 Australia                                      

                                6.7 Japan                                            

7. Strategic Analysis                                                                       

                7.1 PESTLE analysis                                                         

                                7.1.1 Political                                     

                                7.1.2 Economic                                 

                                7.1.3 Social                                         

                                7.1.4 Technological                                         

                                7.1.5 Legal                                          

                                7.1.6 Environmental                                       

                7.2 Porter’s Five analysis                                                              

                                7.2.1 Bargaining Power of Suppliers                                        

                                7.2.2 Bargaining Power of Consumers                                    

                                7.2.3 Threat of New Entrants                                     

                                7.2.4 Threat of Substitute Products and Services                                              

                                7.2.5 Competitive Rivalry within the Industry                                     

8. Market Leaders' Analysis                                                                        

                8.1 Accenture PLC                                                           

                                8.1.1 Overview                                 

                                8.1.2 Product Analysis                                   

                                8.1.3 Strategic Evaluation and Operations                                            

                                8.1.4 Financial analysis                                  

                                8.1.5 Legal issues                                             

                                8.1.6 Recent Developments                                       

                                8.1.7 SWOT analysis                                       

                                8.1.8 Analyst View                                          

                8.2 Cognizant Technology Solutions Corporation                                                               

                8.3 Tata Consultancy Services Ltd.                                                           

                8.4 Infosys BPO Ltd.                                                       

                8.5 Xerox Corporation                                                   

                8.6 Accretive Health, Inc                                                              

                8.7 Genpact Limited                                                       

                8.8 Quintiles Transnational Holdings, Inc                                                               

                8.9 IBM Corporation                                                      

                8.10 Lonza Group Ltd.                                                   

9. Competitive Landscape                                                                           

                9.1 Market share analysis                                                            

                9.2 Merger and Acquisition Analysis                                                       

                9.3 Agreements, collaborations and Joint Ventures                                                         

                9.4 New Product Launches                                                         

10. Expert Opinions                                                                        

                10.1 Market Outlook                                                     

                10.2 Investment Opportunities                                                 

Appendix                                                                           

                a) List of Tables                                                

                b) List of Figures                                                              

  • Regional, and country-level analysis and forecasts of the study market; providing Insights on the major countries/regions in which this industry is blooming and to also identify the regions that are still untapped
  • Segment-level analysis in terms of technology, component, and type along with market size forecasts and estimations to detect key areas of industry growth in detail
  • Identification of key drivers, restraints, opportunities, and challenges (DROC) in the market and their impact on shifting market dynamics
  • Study of the effect of exogenous and endogenous factors that affect the global market; which includes broadly demographic, economics, and political, among other macro-environmental factors presented in an extensive PESTLE Analysis
  • Study the micro environment factors that determine the overall profitability of an Industry, using Porter’s five forces analysis for analysing the level of competition and business strategy development
  • A comprehensive list of key market players along with their product portfolio, current strategic interests, key financial information, legal issues, SWOT analysis and analyst overview to study and sustain the market environment
  • Competitive landscape analysis listing out the mergers, acquisitions, collaborations in the field along with new product launches, comparative financial studies and recent developments in the market by the major companies
  • An executive summary, abridging the entire report in such a way that decision-making personnel can rapidly become acquainted with background information, concise analysis and main conclusions
  • Expertly devised analyst overview along with Investment opportunities to provide both individuals and organizations a strong financial foothold in the market
  • Asia-Pacific Healthcare BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Healthcare BPO Market By Provider services, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Medical Billing BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Medical Coding BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Medical Transcription BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Finance & Accounts BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Healthcare BPO Market By Payer services, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Claims Management BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Integrated Front-end Services and Back-office Operations BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Member Management BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Provider Management BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Billing and Accounts Management BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Analytics and Fraud Management BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific HR Services BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Healthcare BPO Market By Pharmaceutical services, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Pharmaceutical R&D BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Pharmaceuticals Manufacturing BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Non-clinical Pharmaceutical Services BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Non-Clinical Pharmaceutical Services BPO Market By Type, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Healthcare Sales and Marketing services BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Healthcare Supply chain management BPO Market By Region, from 2020 - 2025 (USD Billion)
  • Asia-Pacific Other Non-clinical applications BPO Market By Region, from 2020 - 2025 (USD Billion)
  • China Healthcare BPO Market By Provider services, from 2020 - 2025 (USD Billion)
  • China Healthcare BPO Market By Payer services, from 2020 - 2025 (USD Billion)
  • China Healthcare BPO Market By Pharmaceutical services, from 2020 - 2025 (USD Billion)
  • China Non-Clinical Pharmaceutical Services BPO Market By Type, from 2020 - 2025 (USD Billion)
  • India Healthcare BPO Market By Provider services, from 2020 - 2025 (USD Billion)
  • India Healthcare BPO Market By Payer services, from 2020 - 2025 (USD Billion)
  • India Healthcare BPO Market By Pharmaceutical services, from 2020 - 2025 (USD Billion)
  • India Non-Clinical Pharmaceutical Services BPO Market By Type, from 2020 - 2025 (USD Billion)
  • Vietnam Healthcare BPO Market By Provider services, from 2020 - 2025 (USD Billion)
  • Vietnam Healthcare BPO Market By Payer services, from 2020 - 2025 (USD Billion)
  • Vietnam Healthcare BPO Market By Pharmaceutical services, from 2020 - 2025 (USD Billion)
  • Vietnam Non-Clinical Pharmaceutical Services BPO Market By Type, from 2020 - 2025 (USD Billion)
  • Philippines Healthcare BPO Market By Provider services, from 2020 - 2025 (USD Billion)
  • Philippines Healthcare BPO Market By Payer services, from 2020 - 2025 (USD Billion)
  • Philippines Healthcare BPO Market By Pharmaceutical services, from 2020 - 2025 (USD Billion)
  • Philippines Non-Clinical Pharmaceutical Services BPO Market By Type, from 2020 - 2025 (USD Billion)
  • Australia Healthcare BPO Market By Provider services, from 2020 - 2025 (USD Billion)
  • Australia Healthcare BPO Market By Payer services, from 2020 - 2025 (USD Billion)
  • Australia Healthcare BPO Market By Pharmaceutical services, from 2020 - 2025 (USD Billion)
  • Australia Non-Clinical Pharmaceutical Services BPO Market By Type, from 2020 - 2025 (USD Billion)
  • Japan Healthcare BPO Market By Provider services, from 2020 - 2025 (USD Billion)
  • Japan Healthcare BPO Market By Payer services, from 2020 - 2025 (USD Billion)
  • Japan Healthcare BPO Market By Pharmaceutical services, from 2020 - 2025 (USD Billion)
  • Japan Non-Clinical Pharmaceutical Services BPO Market By Type, from 2020 - 2025 (USD Billion)

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