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Pulished Date April, 2021
ID: 221
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Europe Healthcare BPO Market Research Report - By Provider Service, Payer Service, Pharmaceutical Service & Country (UK, France, Spain, Germany, Italy, Russia, Sweden, Denmark, Switzerland, Netherlands, Turkey, Czech Republic and Rest of Europe) - Industry Analysis, Size, Share, Growth, Trends & Forecast | 2021 to 2026

Pulished: April, 2021
ID: 221
Pages: 136

Europe Healthcare BPO Market Size, Growth (2021 to 2026)

The size of the Europe Healthcare Business Process Outsourcing (BPO) Market was worth USD 53.32 Billion in 2021 and is poised to reach USD 84.17 Billion by 2026 growing at a CAGR of 9.56% during the forecast period. Although healthcare represents only 5-10% of the total BPO deals in the market which is relatively low compared to other industries, such as financial services, banking, and manufacturing, the growth potential is high due to the demand for quality care.

Factors driving market growth include the rapid growth of clinical process outsourcing (CPO), the transition of healthcare companies to outsourcing with the implementation of PPACA, and some minor functions such as finance, accounting, and customer service. 

Europe Healthcare BPO Market also includes significant factors like the increase in offshore outsourcing destinations and the acquisition of technology. Near Support has begun outsourcing business processes to BPO service providers in the region to provide companies with the benefits of cultural, time zone and language similarity and to help provide better quality services. The companies have begun to adopt a similar currency and regulatory system, focusing on protecting outsourcing and minimizing socio-economic risks. They may drive the growth and technology acquisition of offshore outsourcing destinations.

The cloud-based BPO will revolutionize the business outsourcing process and help healthcare organizations reduce costs, develop global delivery models, and provide secure data access. Due to its advantages, it is assumed that cloud-based BPO services will be increasingly adopted in the future. Therefore, these factors are creating immense opportunities for the growth of the European healthcare BPO market.

In the Europe Healthcare BPO Market, the growing demand for mobile healthcare and advances in healthcare systems will help other small businesses to enter the market with a large share. The high costs and reduced productivity associated with pharmaceutical R & D and production have forced large pharmaceutical companies to outsource business processes. However, data security and privacy issues, unforeseen costs, and differences in local regulatory procedures have restrained the growth of the European healthcare BPO market.

The healthcare business process outsourcing market is moderately competitive and consists of several key players. In terms of market share, few significant players currently dominate the market, grabbing the major profits compared to new entrants.

European Healthcare BPO Market segmented and sub-segmented into the following categories:

  • By Payer Service - Claims Management, Integrated Front-end Services, and Back-office Operations, Member Management, Provider Management, Billing and Accounts Management, Analytics and Fraud Management & HR Services
  • By Pharmaceutical Service - Research and Development, Manufacturing, Non-clinical Services (Sales and Marketing services, Supply Chain Management & Other Non-Clinical Applications)
  • By Country - UK, France, Spain, Germany, Italy, Russia, Sweden, Denmark, Switzerland, Netherlands, Turkey, Czech Republic and Rest of Europe

Among these, United Kingdom holds the largest share, while Germany is expected to have the highest growth rate in the coming years. High healthcare expenditure, increasing disposable income, well-developed healthcare sector and increasing government support are the major driving factors of the UK Healthcare BPO market growth. To maintain data, countries need electronic tracking devices/system to keep the patients and medical records. UK is the maximum share spending country of its GDP in healthcare as compared to other countries in Europe. It is expected to be the highest mounting market growth in the forecast period for healthcare IT in Europe.

Healthcare BPO market in Germany and France are following the UK in leading the highest shares of the market by owing to the growing number of people suffering from chronic diseases. Creating awareness through digital advertisements is also elevating the growth rate of the market.

Top Companies occupied the majority of the shares in the Europe Healthcare BPO Market in the recent past are Infosys BPO Ltd., Cognizant Technology Solutions Corporation, Genpact Limited, Tata Consultancy Services Ltd., Accenture PLC and Xerox Corporation.

1. Introduction                                                                 

                1.1 Market Definition                                                    

                1.2 Study Deliverables                                                  

                1.3 Base Currency, Base Year and Forecast Periods                                                          

                1.4 General Study Assumptions                                                

2. Research Methodology                                                                           

                2.1 Introduction                                                               

                2.2 Research Phases                                                      

                                2.2.1 Secondary Research                                           

                                2.2.2 Primary Research                                 

                                2.2.3 Econometric Modelling                                      

                                2.2.4 Expert Validation                                  

                2.3 Analysis Design                                                         

                2.4 Study Timeline                                                          

3. Overview                                                                       

                3.1 Executive Summary                                                

                3.2 Key Inferences                                                         

                3.3 New Developments                                                               

4. Drivers, Restraints, Opportunities, and Challenges Analysis (DROC)                                                                    

                4.1 Market Drivers                                                          

                4.2 Market Restraints                                                    

                4.3 Key Challenges                                                         

                4.4 Current Opportunities in the Market                                                              

5. Market Segmentation                                                                              

                5.1 By Provider Service                                                 

                                5.1.1 Medical Billing                                        

                                5.1.2 Medical Coding                                     

                                5.1.3 Medical Transcription                                         

                                5.1.4 Finance & Accounts                                             

                5.2 By Payer Service                                                       

                                5.2.1 Claims Management                                           

                                5.2.2 Integrated Front-end Services and Back-office Operations                                               

                                5.2.3 Member Management                                      

                                5.2.4 Provider Management                                      

                                5.2.5 Billing and Accounts Management                                

                                5.2.6 Analytics and Fraud Management                                

                                5.2.7 HR Services                                             

                5.3 By Pharmaceutical Service                                                   

                                5.3.1 Research and Development                                            

                                5.3.2 Manufacturing                                      

                                5.3.3 Non-clinical Services                                           

                                                5.3.3.1 Sales and Marketing services                      

                                                5.3.3.2 Supply Chain Management                          

                                                5.3.3.3 Other Non-Clinical Applications                  

6. Geographical Analysis                                                                              

                                6.1 Introduction                                               

                                6.2 U.K                                 

                                6.3 Spain                                             

                                6.4 Germany                                     

                                6.5 Italy                                               

                                6.6 France                                          

7. Strategic Analysis                                                                       

                7.1 PESTLE analysis                                                         

                                7.1.1 Political                                     

                                7.1.2 Economic                                 

                                7.1.3 Social                                         

                                7.1.4 Technological                                         

                                7.1.5 Legal                                          

                                7.1.6 Environmental                                       

                7.2 Porter’s Five analysis                                                              

                                7.2.1 Bargaining Power of Suppliers                                        

                                7.2.2 Bargaining Power of Consumers                                    

                                7.2.3 Threat of New Entrants                                     

                                7.2.4 Threat of Substitute Products and Services                                              

                                7.2.5 Competitive Rivalry within the Industry                                     

8. Market Leaders' Analysis                                                                        

                8.1 Accenture PLC                                                           

                                8.1.1 Overview                                 

                                8.1.2 Product Analysis                                   

                                8.1.3 Strategic Evaluation and Operations                                            

                                8.1.4 Financial analysis                                  

                                8.1.5 Legal issues                                             

                                8.1.6 Recent Developments                                       

                                8.1.7 SWOT analysis                                       

                                8.1.8 Analyst View                                          

                8.2 Cognizant Technology Solutions Corporation                                                               

                8.3 Tata Consultancy Services Ltd.                                                           

                8.4 Infosys BPO Ltd.                                                       

                8.5 Xerox Corporation                                                   

                8.6 Accretive Health, Inc                                                              

                8.7 Genpact Limited                                                       

                8.8 Quintiles Transnational Holdings, Inc                                                               

                8.9 IBM Corporation                                                      

                8.10 Lonza Group Ltd.                                                   

9. Competitive Landscape                                                                           

                9.1 Market share analysis                                                            

                9.2 Merger and Acquisition Analysis                                                       

                9.3 Agreements, collaborations and Joint Ventures                                                         

                9.4 New Product Launches                                                         

10. Expert Opinions                                                                        

                10.1 Market Outlook                                                     

                10.2 Investment Opportunities                                                 

Appendix                                                                           

                a) List of Tables                                                

                b) List of Figures                                                              

  • Regional, and country-level analysis and forecasts of the study market; providing Insights on the major countries/regions in which this industry is blooming and to also identify the regions that are still untapped
  • Segment-level analysis in terms of technology, component, and type along with market size forecasts and estimations to detect key areas of industry growth in detail
  • Identification of key drivers, restraints, opportunities, and challenges (DROC) in the market and their impact on shifting market dynamics
  • Study of the effect of exogenous and endogenous factors that affect the global market; which includes broadly demographic, economics, and political, among other macro-environmental factors presented in an extensive PESTLE Analysis
  • Study the micro environment factors that determine the overall profitability of an Industry, using Porter’s five forces analysis for analysing the level of competition and business strategy development
  • A comprehensive list of key market players along with their product portfolio, current strategic interests, key financial information, legal issues, SWOT analysis and analyst overview to study and sustain the market environment
  • Competitive landscape analysis listing out the mergers, acquisitions, collaborations in the field along with new product launches, comparative financial studies and recent developments in the market by the major companies
  • An executive summary, abridging the entire report in such a way that decision-making personnel can rapidly become acquainted with background information, concise analysis and main conclusions
  • Expertly devised analyst overview along with Investment opportunities to provide both individuals and organizations a strong financial foothold in the market
  1. Europe Healthcare BPO Market By Region, from 2021 to 2026 (USD Billion)
  2. Europe Healthcare BPO Market By Provider services, from 2021 to 2026 (USD Billion)
  3. Europe Medical Billing BPO Market By Region, from 2021 to 2026 (USD Billion)
  4. Europe Medical Coding BPO Market By Region, from 2021 to 2026 (USD Billion)
  5. Europe Medical Transcription BPO Market By Region, from 2021 to 2026 (USD Billion)
  6. Europe Finance & Accounts BPO Market By Region, from 2021 to 2026 (USD Billion)
  7. Europe Healthcare BPO Market By Payer services, from 2021 to 2026 (USD Billion)
  8. Europe Claims Management BPO Market By Region, from 2021 to 2026 (USD Billion)
  9. Europe Integrated Front-end Services and Back-office Operations BPO Market By Region, from 2021 to 2026 (USD Billion)
  10. Europe Member Management BPO Market By Region, from 2021 to 2026 (USD Billion)
  11. Europe Provider Management BPO Market By Region, from 2021 to 2026 (USD Billion)
  12. Europe Billing and Accounts Management BPO Market By Region, from 2021 to 2026 (USD Billion)
  13. Europe Analytics and Fraud Management BPO Market By Region, from 2021 to 2026 (USD Billion)
  14. Europe HR Services BPO Market By Region, from 2021 to 2026 (USD Billion)
  15. Europe Healthcare BPO Market By Pharmaceutical services, from 2021 to 2026 (USD Billion)
  16. Europe Pharmaceutical R&D BPO Market By Region, from 2021 to 2026 (USD Billion)
  17. Europe Pharmaceuticals Manufacturing BPO Market By Region, from 2021 to 2026 (USD Billion)
  18. Europe Non-clinical Pharmaceutical Services BPO Market By Region, from 2021 to 2026 (USD Billion)
  19. Europe Non-Clinical Pharmaceutical Services BPO Market By Type, from 2021 to 2026 (USD Billion)
  20. Europe Healthcare Sales and Marketing services BPO Market By Region, from 2021 to 2026 (USD Billion)
  21. Europe Healthcare Supply chain management BPO Market By Region, from 2021 to 2026 (USD Billion)
  22. Europe Other Non-clinical applications BPO Market By Region, from 2021 to 2026 (USD Billion)
  23. U.K Healthcare BPO Market By Provider services, from 2021 to 2026 (USD Billion)
  24. U.K Healthcare BPO Market By Payer services, from 2021 to 2026 (USD Billion)
  25. U.K Healthcare BPO Market By Pharmaceutical services, from 2021 to 2026 (USD Billion)
  26. U.K Non-Clinical Pharmaceutical Services BPO Market By Type, from 2021 to 2026 (USD Billion)
  27. Spain Healthcare BPO Market By Provider services, from 2021 to 2026 (USD Billion)
  28. Spain Healthcare BPO Market By Payer services, from 2021 to 2026 (USD Billion)
  29. Spain Healthcare BPO Market By Pharmaceutical services, from 2021 to 2026 (USD Billion)
  30. Spain Non-Clinical Pharmaceutical Services BPO Market By Type, from 2021 to 2026 (USD Billion)
  31. Germany Healthcare BPO Market By Provider services, from 2021 to 2026 (USD Billion)
  32. Germany Healthcare BPO Market By Payer services, from 2021 to 2026 (USD Billion)
  33. Germany Healthcare BPO Market By Pharmaceutical services, from 2021 to 2026 (USD Billion)
  34. Germany Non-Clinical Pharmaceutical Services BPO Market By Type, from 2021 to 2026 (USD Billion)
  35. Italy Healthcare BPO Market By Provider services, from 2021 to 2026 (USD Billion)
  36. Italy Healthcare BPO Market By Payer services, from 2021 to 2026 (USD Billion)
  37. Italy Healthcare BPO Market By Pharmaceutical services, from 2021 to 2026 (USD Billion)
  38. Italy Non-Clinical Pharmaceutical Services BPO Market By Type, from 2021 to 2026 (USD Billion)
  39. France Healthcare BPO Market By Provider services, from 2021 to 2026 (USD Billion)
  40. France Healthcare BPO Market By Payer services, from 2021 to 2026 (USD Billion)
  41. France Healthcare BPO Market By Pharmaceutical services, from 2021 to 2026 (USD Billion)
  42. France Non-Clinical Pharmaceutical Services BPO Market By Type, from 2021 to 2026 (USD Billion)

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