Middle East & Africa Healthcare BPO Market Research Report – Segmented By Provider Service, Payer Service, Pharmaceutical Service & Region (KSA, UAE, Israel, rest of GCC countries, South Africa, Ethiopia, Kenya, Egypt, Sudan, rest of MEA) - Industry Analysis, Size, Share, Growth, Trends, Forecasts (2024 to 2029)

Updated On: January, 2024
ID: 224
Pages: 132

Middle East & Africa Healthcare BPO Market Size & Growth (2023 to 2028):

The size of the Healthcare Business Process Outsourcing (BPO) Market in the Middle East & Africa was estimated at USD 11.63 Billion in 2023 and is poised to reach USD 18.72 Billion by 2028, growing at a CAGR of 9.99% during the forecast period 2023 to 2028.

The Healthcare BPO market is primarily fueled by the increasing need to reduce the growing costs of healthcare and the rising demand for specialist services. 

On the other hand, the need for structured processes and documentation forces payers and providers to outsource their business processes to low-cost countries to reduce costs. The improving healthcare infrastructure and the increasing investment and funding by the government and non-government organization to accelerate the viability of BPO is expected to expand the market growth. 

However, the main advantage for these countries is the timing. Being located in a time zone very close to the time zones of the largest economies allows for a smoother and smoother flow of operations.

In addition, with the growing demand for good health management or related services, health organizations must contract out certain services to maintain an efficient system that influences the market growth. 

On the other hand, increasing pressure to reduce healthcare costs, consolidation of the healthcare system, and strict policies for implementing ICD-10 codes are driving the Middle East and Africa healthcare BPO market.

Vendors near the coast emphasize their benefits for having the best of both worlds, as organizations can work with teams in similar time zones. Cloud-based BPO has changed the BPO sector, and this has aided healthcare facilities to reduce their costs, innovate delivery models, and provide secure access to healthcare information. Due to its advantages, greater adoption of cloud-based BPO services is expected in the future. These factors will help increase MEA healthcare BPO market revenue for the forecast period.

However, concerns about loss of control over outsourced processes, worries about product/service quality, and threat to data security are limiting factors for the growth of the Healthcare BPO market in the Middle East and Africa. 

This research report on the MEA Healthcare BPO Market has been segmented and sub-segmented into the following categories:

By Provider Service:

  • Medical Billing
  • Medical Coding
  • Medical Transcription
  • Finance & Accounts

By Payer Service:

  • Claims Management
  • Integrated Front-end Services
  • Back-office Operations
  • Member Management
  • Provider Management
  • Billing and Accounts Management
  • Analytics and Fraud Management
  • HR Services

By Pharmaceutical Service:

  • Research and Development
  • Manufacturing
  • Non-clinical Services
    • Sales and Marketing services
    • Supply Chain Management
    • Other Non-Clinical Applications

By Country:

  • KSA
  • UAE
  • Israel
  • rest of GCC countries
  • South Africa
  • Ethiopia
  • Kenya
  • Egypt
  • Sudan
  • rest of MEA

Geographically, the Middle East is currently likely to witness a promising share in the healthcare BPO market during the forecast period. Emerging countries such as South Africa, UAE, and Saudi Arabia significantly contributed to the MEA regional market growth. It can mainly be attributed to the improving healthcare sector, high public and private health spending, increasing demand for niche services, and supportive government policies are boosting the market growth. 

The UAE healthcare bpo market held the largest market share due to increased demand for reducing overall company costs and growing demand for healthcare business process outsourcing (BPO) services. Most market players are heavily involved in bringing innovative products and technologies to the market. 

South Africa healthcare bpo market is expected to have a significant market share with excellent growth potential and opportunities in this region. The essential drivers of growth in the African healthcare BPO market are steadily increasing the prevalence of the regulatory landscape, the pressure on healthcare facilities to reduce costs, and growing IT trends in the healthcare field, big data, and cloud computing.


Some of the major companies operating in the Middle-East & Africa Healthcare Business Process Outsourcing market are Infosys BPO Ltd., Genpact Limited, Cognizant Technology Solutions Corporation, Xerox Corporation. Tata Consultancy Services Ltd. and Accenture PLC.,

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