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Middle East & Africa Healthcare BPO Market Research Report – Segmented By Provider Service, Payer Service, Pharmaceutical Service & Region (KSA, UAE, Israel, rest of GCC countries, South Africa, Ethiopia, Kenya, Egypt, Sudan, rest of MEA) - Industry Analysis, Size, Share, Growth, Trends, Forecasts (2022 to 2027)

Published: January, 2022
ID: 224
Pages: 132

Middle East & Africa Healthcare BPO Market Size & Growth (2022 to 2027):

The size of the Healthcare Business Process Outsourcing (BPO) Market in the Middle East & Africa was estimated at USD 11.63 Billion in 2022 and is poised to reach USD 18.72 Billion by 2027, growing at a CAGR of 9.99% during the forecast period 2022 to 2027.

The Healthcare BPO market is primarily fueled by the increasing need to reduce the growing costs of healthcare and the rising demand for specialist services. 

On the other hand, the need for structured processes and documentation forces payers and providers to outsource their business processes to low-cost countries to reduce costs. The improving healthcare infrastructure and the increasing investment and funding by the government and non-government organization to accelerate the viability of BPO is expected to expand the market growth. 

However, the main advantage for these countries is the timing. Being located in a time zone very close to the time zones of the largest economies allows for a smoother and smoother flow of operations.

In addition, with the growing demand for good health management or related services, health organizations must contract out certain services to maintain an efficient system that influences the market growth. 

On the other hand, increasing pressure to reduce healthcare costs, consolidation of the healthcare system, and strict policies for implementing ICD-10 codes are driving the Middle East and Africa healthcare BPO market.

Vendors near the coast emphasize their benefits for having the best of both worlds, as organizations can work with teams in similar time zones. Cloud-based BPO has changed the BPO sector, and this has aided healthcare facilities to reduce their costs, innovate delivery models, and provide secure access to healthcare information. Due to its advantages, greater adoption of cloud-based BPO services is expected in the future. These factors will help increase MEA healthcare BPO market revenue for the forecast period.

However, concerns about loss of control over outsourced processes, worries about product/service quality, and threat to data security are limiting factors for the growth of the Healthcare BPO market in the Middle East and Africa. 

This research report on the MEA Healthcare BPO Market has been segmented and sub-segmented into the following categories:

By Provider Service:

  • Medical Billing
  • Medical Coding
  • Medical Transcription
  • Finance & Accounts

By Payer Service:

  • Claims Management
  • Integrated Front-end Services
  • Back-office Operations
  • Member Management
  • Provider Management
  • Billing and Accounts Management
  • Analytics and Fraud Management
  • HR Services

By Pharmaceutical Service:

  • Research and Development
  • Manufacturing
  • Non-clinical Services
    • Sales and Marketing services
    • Supply Chain Management
    • Other Non-Clinical Applications

By Country:

  • KSA
  • UAE
  • Israel
  • rest of GCC countries
  • South Africa
  • Ethiopia
  • Kenya
  • Egypt
  • Sudan
  • rest of MEA

Geographically, the Middle East is currently likely to witness a promising share in the healthcare BPO market during the forecast period. Emerging countries such as South Africa, UAE, and Saudi Arabia significantly contributed to the MEA regional market growth. It can mainly be attributed to the improving healthcare sector, high public and private health spending, increasing demand for niche services, and supportive government policies are boosting the market growth. 

The UAE healthcare bpo market held the largest market share due to increased demand for reducing overall company costs and growing demand for healthcare business process outsourcing (BPO) services. Most market players are heavily involved in bringing innovative products and technologies to the market. 

South Africa healthcare bpo market is expected to have a significant market share with excellent growth potential and opportunities in this region. The essential drivers of growth in the African healthcare BPO market are steadily increasing the prevalence of the regulatory landscape, the pressure on healthcare facilities to reduce costs, and growing IT trends in the healthcare field, big data, and cloud computing.

KEY MARKET PLAYERS

Some of the major companies operating in the Middle-East & Africa Healthcare Business Process Outsourcing market are Infosys BPO Ltd., Genpact Limited, Cognizant Technology Solutions Corporation, Xerox Corporation. Tata Consultancy Services Ltd. and Accenture PLC.,

1. Introduction                                                                 

                1.1 Market Definition                                                    

                1.2 Study Deliverables                                                  

                1.3 Base Currency, Base Year and Forecast Periods  

                1.4 General Study Assumptions    

2. Research Methodology

                2.1 Introduction                                                               

                2.2 Research Phases                                                      

                                2.2.1 Secondary Research             

                                2.2.2 Primary Research                                 

                                2.2.3 Econometric Modelling                                      

                                2.2.4 Expert Validation                                  

                2.3 Analysis Design                                                         

                2.4 Study Timeline                                                          

3. Overview                                                                       

                3.1 Executive Summary                                                

                3.2 Key Inferences                                                         

                3.3 New Developments                                                               

4. Drivers, Restraints, Opportunities, and Challenges Analysis (DROC)                                                                    

                4.1 Market Drivers                                                          

                4.2 Market Restraints                                                    

                4.3 Key Challenges                                                         

                4.4 Current Opportunities in the Market                                                              

5. Market Segmentation                                                                              

                5.1 By Provider Service                                                 

                                5.1.1 Medical Billing                                        

                                5.1.2 Medical Coding                                     

                                5.1.3 Medical Transcription                                         

                                5.1.4 Finance & Accounts                                             

                5.2 By Payer Service                                                       

                                5.2.1 Claims Management                                           

                                5.2.2 Integrated Front-end Services and Back-office Operations                                               

                                5.2.3 Member Management                                      

                                5.2.4 Provider Management                                      

                                5.2.5 Billing and Accounts Management                                

                                5.2.6 Analytics and Fraud Management                                

                                5.2.7 HR Services                                             

                5.3 By Pharmaceutical Service                                                   

                                5.3.1 Research and Development                                            

                                5.3.2 Manufacturing                                      

                                5.3.3 Non-clinical Services                                           

                                                5.3.3.1 Sales and Marketing services                      

                                                5.3.3.2 Supply Chain Management                          

                                                5.3.3.3 Other Non-Clinical Applications                  

6. Geographical Analysis                                                                              

                                6.1 Introduction                                               

                                6.2 Middle-East                                

                                6.3 Africa                                            

7. Strategic Analysis                                                                       

                7.1 PESTLE analysis                                                         

                                7.1.1 Political                                     

                                7.1.2 Economic                                 

                                7.1.3 Social                                         

                                7.1.4 Technological                                         

                                7.1.5 Legal                                          

                                7.1.6 Environmental                                       

                7.2 Porter’s Five analysis                                                              

                                7.2.1 Bargaining Power of Suppliers                                        

                                7.2.2 Bargaining Power of Consumers                                    

                                7.2.3 Threat of New Entrants                                     

                                7.2.4 Threat of Substitute Products and Services                                              

                                7.2.5 Competitive Rivalry within the Industry                                     

8. Market Leaders' Analysis                                                                        

                8.1 Accenture PLC                                                           

                                8.1.1 Overview                                 

                                8.1.2 Product Analysis                                   

                                8.1.3 Strategic Evaluation and Operations                                            

                                8.1.4 Financial analysis                                  

                                8.1.5 Legal issues                                             

                                8.1.6 Recent Developments                                       

                                8.1.7 SWOT analysis                                       

                                8.1.8 Analyst View                                          

                8.2 Cognizant Technology Solutions Corporation                                                               

                8.3 Tata Consultancy Services Ltd.                                                           

                8.4 Infosys BPO Ltd.                                                       

                8.5 Xerox Corporation                                                   

                8.6 Accretive Health, Inc                                                              

                8.7 Genpact Limited                                                       

                8.8 Quintiles Transnational Holdings, Inc                                                               

                8.9 IBM Corporation                                                      

                8.10 Lonza Group Ltd.                                                   

9. Competitive Landscape                                                                           

                9.1 Market share analysis                                                            

                9.2 Merger and Acquisition Analysis                                                       

                9.3 Agreements, collaborations and Joint Ventures                                                         

                9.4 New Product Launches                                                         

10. Expert Opinions                                                                        

                10.1 Market Outlook                                                     

                10.2 Investment Opportunities                                                 

Appendix                                                                           

                a) List of Tables                                                

                b) List of Figures                                                              

  1. Middle East & Africa Healthcare BPO Market By Region, from 2022 to 2027 (USD Billion)
  2. Middle East & Africa Healthcare BPO Market By Provider services, from 2022 to 2027 (USD Billion)
  3. Middle East & Africa Medical Billing BPO Market By Region, from 2022 to 2027 (USD Billion)
  4. Middle East & Africa Medical Coding BPO Market By Region, from 2022 to 2027 (USD Billion)
  5. Middle East & Africa Medical Transcription BPO Market By Region, from 2022 to 2027 (USD Billion)
  6. Middle East & Africa Finance & Accounts BPO Market By Region, from 2022 to 2027 (USD Billion)
  7. Middle East & Africa Healthcare BPO Market By Payer services, from 2022 to 2027 (USD Billion)
  8. Middle East & Africa Claims Management BPO Market By Region, from 2022 to 2027 (USD Billion)
  9. Middle East & Africa Integrated Front-end Services and Back-office Operations BPO Market By Region, from 2022 to 2027 (USD Billion)
  10. Middle East & Africa Member Management BPO Market By Region, from 2022 to 2027 (USD Billion)
  11. Middle East & Africa Provider Management BPO Market By Region, from 2022 to 2027 (USD Billion)
  12. Middle East & Africa Billing and Accounts Management BPO Market By Region, from 2022 to 2027 (USD Billion)
  13. Middle East & Africa Analytics and Fraud Management BPO Market By Region, from 2022 to 2027 (USD Billion)
  14. Middle East & Africa HR Services BPO Market By Region, from 2022 to 2027 (USD Billion)
  15. Middle East & Africa Healthcare BPO Market By Pharmaceutical services, from 2022 to 2027 (USD Billion)
  16. Middle East & Africa Pharmaceutical R&D BPO Market By Region, from 2022 to 2027 (USD Billion)
  17. Middle East & Africa Pharmaceuticals Manufacturing BPO Market By Region, from 2022 to 2027 (USD Billion)
  18. Middle East & Africa Non-clinical Pharmaceutical Services BPO Market By Region, from 2022 to 2027 (USD Billion)
  19. Middle East & Africa Non-Clinical Pharmaceutical Services BPO Market By Type, from 2022 to 2027 (USD Billion)
  20. Middle East & Africa Healthcare Sales and Marketing services BPO Market By Region, from 2022 to 2027 (USD Billion)
  21. Middle East & Africa Healthcare Supply chain management BPO Market By Region, from 2022 to 2027 (USD Billion)
  22. Middle East & Africa Other Non-clinical applications BPO Market By Region, from 2022 to 2027 (USD Billion)
  23. Middle-East Healthcare BPO Market By Provider services, from 2022 to 2027 (USD Billion)
  24. Middle-East Healthcare BPO Market By Payer services, from 2022 to 2027 (USD Billion)
  25. Middle-East Healthcare BPO Market By Pharmaceutical services, from 2022 to 2027 (USD Billion)
  26. Middle-East Non-Clinical Pharmaceutical Services BPO Market By Type, from 2022 to 2027 (USD Billion)
  27. Africa Healthcare BPO Market By Provider services, from 2022 to 2027 (USD Billion)
  28. Africa Healthcare BPO Market By Payer services, from 2022 to 2027 (USD Billion)
  29. Africa Healthcare BPO Market By Pharmaceutical services, from 2022 to 2027 (USD Billion)
  30. Africa Non-Clinical Pharmaceutical Services BPO Market By Type, from 2022 to 2027 (USD Billion)

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