Europe Healthcare BPO Market By Provider Service, By Payer Service, By Pharmaceutical Service And By Region - Industry Analysis, Size, Share, Growth, Trends, And Forecasts (2018–2023)

Europe Healthcare BPO Market By Provider Service, By Payer Service, By Pharmaceutical Service And By Region - Industry Analysis, Size, Share, Growth, Trends, And Forecasts (2018–2023)

ID: 253 | Pages: 136 | April 2018 | Region: Europe


Europe Healthcare Business Process Outsourcing (BPO) market is estimated at USD 48.67 Billion and is poised to reach USD 76.82 Billion by 2023 growing at a CAGR of 9.56% during the forecast period. Although, healthcare represents only 5-10% of the total BPO deals in the market which is the relatively low compared to other industries, such as financial services, banking and manufacturing, the potential for growth is high due to the demand for quality care.

Increasing number of people seeking insurance, pressure to cut healthcare delivery costs, consolidation of healthcare system, pharmaceutical companies facing patent cliffs, along with the mandatory implementation of ICD-10 codes are the major factors fuelling the North America Healthcare BPO market.

However, concerns in losing control over the outsourced process, doubts regarding service/product quality, and threat to data security are factors limiting the growth of North America Healthcare BPO market. The Europe healthcare BPO market is segmented on the basis of provider, payer and pharmaceutical services. Under provider service, the market is segmented into Medical Billing, Medical Transcription, Medical Coding and Finance & Accounts services.

On the basis of Payer, the services market is classified into Claims management, Integrated Front-end Services and Back-office Operations, Member Management, Billing and Accounts Management, Provider Management, Analytics and Fraud Management and Human Resource. Claims processing, Member management and provider management are the most frequently needed processes by the payers.

Further, on the basis of Pharmaceutical service the market is discussed under Manufacturing, Research and Development, and Non-Clinical Functions.

Furthermore, on the basis of geography the Europe healthcare BPO market is analysed under U.K, Spain, Germany, France, Italy and Rest of Europe regions. Among these, United Kingdom holds the largest share, while Germany is expected to have highest growth rate in the coming years.

Some of the major companies operating in the Europe Healthcare Business Process Outsourcing market are Infosys BPO Ltd., Genpact Limited, Cognizant Technology Solutions Corporation, Xerox Corporation. Tata Consultancy Services Ltd. and Accenture PLC.

1. Introduction                                                                 

                1.1 Market Definition                                                    

                1.2 Study Deliverables                                                  

                1.3 Base Currency, Base Year and Forecast Periods                                                          

                1.4 General Study Assumptions                                                

2. Research Methodology                                                                           

                2.1 Introduction                                                               

                2.2 Research Phases                                                      

                                2.2.1 Secondary Research                                           

                                2.2.2 Primary Research                                 

                                2.2.3 Econometric Modelling                                      

                                2.2.4 Expert Validation                                  

                2.3 Analysis Design                                                         

                2.4 Study Timeline                                                          

3. Overview                                                                       

                3.1 Executive Summary                                                

                3.2 Key Inferences                                                         

                3.3 New Developments                                                               

4. Drivers, Restraints, Opportunities, and Challenges Analysis (DROC)                                                                    

                4.1 Market Drivers                                                          

                4.2 Market Restraints                                                    

                4.3 Key Challenges                                                         

                4.4 Current Opportunities in the Market                                                              

5. Market Segmentation                                                                              

                5.1 By Provider Service                                                 

                                5.1.1 Medical Billing                                        

                                5.1.2 Medical Coding                                     

                                5.1.3 Medical Transcription                                         

                                5.1.4 Finance & Accounts                                             

                5.2 By Payer Service                                                       

                                5.2.1 Claims Management                                           

                                5.2.2 Integrated Front-end Services and Back-office Operations                                               

                                5.2.3 Member Management                                      

                                5.2.4 Provider Management                                      

                                5.2.5 Billing and Accounts Management                                

                                5.2.6 Analytics and Fraud Management                                

                                5.2.7 HR Services                                             

                5.3 By Pharmaceutical Service                                                   

                                5.3.1 Research and Development                                            

                                5.3.2 Manufacturing                                      

                                5.3.3 Non-clinical Services                                           

                                                5.3.3.1 Sales and Marketing services                      

                                                5.3.3.2 Supply Chain Management                          

                                                5.3.3.3 Other Non-Clinical Applications                  

6. Geographical Analysis                                                                              

                                6.1 Introduction                                               

                                6.2 U.K                                 

                                6.3 Spain                                             

                                6.4 Germany                                     

                                6.5 Italy                                               

                                6.6 France                                          

7. Strategic Analysis                                                                       

                7.1 PESTLE analysis                                                         

                                7.1.1 Political                                     

                                7.1.2 Economic                                 

                                7.1.3 Social                                         

                                7.1.4 Technological                                         

                                7.1.5 Legal                                          

                                7.1.6 Environmental                                       

                7.2 Porter’s Five analysis                                                              

                                7.2.1 Bargaining Power of Suppliers                                        

                                7.2.2 Bargaining Power of Consumers                                    

                                7.2.3 Threat of New Entrants                                     

                                7.2.4 Threat of Substitute Products and Services                                              

                                7.2.5 Competitive Rivalry within the Industry                                     

8. Market Leaders' Analysis                                                                        

                8.1 Accenture PLC                                                           

                                8.1.1 Overview                                 

                                8.1.2 Product Analysis                                   

                                8.1.3 Strategic Evaluation and Operations                                            

                                8.1.4 Financial analysis                                  

                                8.1.5 Legal issues                                             

                                8.1.6 Recent Developments                                       

                                8.1.7 SWOT analysis                                       

                                8.1.8 Analyst View                                          

                8.2 Cognizant Technology Solutions Corporation                                                               

                8.3 Tata Consultancy Services Ltd.                                                           

                8.4 Infosys BPO Ltd.                                                       

                8.5 Xerox Corporation                                                   

                8.6 Accretive Health, Inc                                                              

                8.7 Genpact Limited                                                       

                8.8 Quintiles Transnational Holdings, Inc                                                               

                8.9 IBM Corporation                                                      

                8.10 Lonza Group Ltd.                                                   

9. Competitive Landscape                                                                           

                9.1 Market share analysis                                                            

                9.2 Merger and Acquisition Analysis                                                       

                9.3 Agreements, collaborations and Joint Ventures                                                         

                9.4 New Product Launches                                                         

10. Expert Opinions                                                                        

                10.1 Market Outlook                                                     

                10.2 Investment Opportunities                                                 

Appendix                                                                           

                a) List of Tables                                                

                b) List of Figures                                                              

  • Regional, and country-level analysis and forecasts of the study market; providing Insights on the major countries/regions in which this industry is blooming and to also identify the regions that are still untapped
  • Segment-level analysis in terms of technology, component, and type along with market size forecasts and estimations to detect key areas of industry growth in detail
  • Identification of key drivers, restraints, opportunities, and challenges (DROC) in the market and their impact on shifting market dynamics
  • Study of the effect of exogenous and endogenous factors that affect the global market; which includes broadly demographic, economics, and political, among other macro-environmental factors presented in an extensive PESTLE Analysis
  • Study the micro environment factors that determine the overall profitability of an Industry, using Porter’s five forces analysis for analysing the level of competition and business strategy development
  • A comprehensive list of key market players along with their product portfolio, current strategic interests, key financial information, legal issues, SWOT analysis and analyst overview to study and sustain the market environment
  • Competitive landscape analysis listing out the mergers, acquisitions, collaborations in the field along with new product launches, comparative financial studies and recent developments in the market by the major companies
  • An executive summary, abridging the entire report in such a way that decision-making personnel can rapidly become acquainted with background information, concise analysis and main conclusions
  • Expertly devised analyst overview along with Investment opportunities to provide both individuals and organizations a strong financial foothold in the market
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  1. Europe Healthcare BPO Market By Region, from 2018-2023 (USD Billion)
  2. Europe Healthcare BPO Market By Provider services, from 2018-2023 (USD Billion)
  3. Europe Medical Billing BPO Market By Region, from 2018-2023 (USD Billion)
  4. Europe Medical Coding BPO Market By Region, from 2018-2023 (USD Billion)
  5. Europe Medical Transcription BPO Market By Region, from 2018-2023 (USD Billion)
  6. Europe Finance & Accounts BPO Market By Region, from 2018-2023 (USD Billion)
  7. Europe Healthcare BPO Market By Payer services, from 2018-2023 (USD Billion)
  8. Europe Claims Management BPO Market By Region, from 2018-2023 (USD Billion)
  9. Europe Integrated Front-end Services and Back-office Operations BPO Market By Region, from 2018-2023 (USD Billion)
  10. Europe Member Management BPO Market By Region, from 2018-2023 (USD Billion)
  11. Europe Provider Management BPO Market By Region, from 2018-2023 (USD Billion)
  12. Europe Billing and Accounts Management BPO Market By Region, from 2018-2023 (USD Billion)
  13. Europe Analytics and Fraud Management BPO Market By Region, from 2018-2023 (USD Billion)
  14. Europe HR Services BPO Market By Region, from 2018-2023 (USD Billion)
  15. Europe Healthcare BPO Market By Pharmaceutical services, from 2018-2023 (USD Billion)
  16. Europe Pharmaceutical R&D BPO Market By Region, from 2018-2023 (USD Billion)
  17. Europe Pharmaceuticals Manufacturing BPO Market By Region, from 2018-2023 (USD Billion)
  18. Europe Non-clinical Pharmaceutical Services BPO Market By Region, from 2018-2023 (USD Billion)
  19. Europe Non-Clinical Pharmaceutical Services BPO Market By Type, from 2018-2023 (USD Billion)
  20. Europe Healthcare Sales and Marketing services BPO Market By Region, from 2018-2023 (USD Billion)
  21. Europe Healthcare Supply chain management BPO Market By Region, from 2018-2023 (USD Billion)
  22. Europe Other Non-clinical applications BPO Market By Region, from 2018-2023 (USD Billion)
  23. U.K Healthcare BPO Market By Provider services, from 2018-2023 (USD Billion)
  24. U.K Healthcare BPO Market By Payer services, from 2018-2023 (USD Billion)
  25. U.K Healthcare BPO Market By Pharmaceutical services, from 2018-2023 (USD Billion)
  26. U.K Non-Clinical Pharmaceutical Services BPO Market By Type, from 2018-2023 (USD Billion)
  27. Spain Healthcare BPO Market By Provider services, from 2018-2023 (USD Billion)
  28. Spain Healthcare BPO Market By Payer services, from 2018-2023 (USD Billion)
  29. Spain Healthcare BPO Market By Pharmaceutical services, from 2018-2023 (USD Billion)
  30. Spain Non-Clinical Pharmaceutical Services BPO Market By Type, from 2018-2023 (USD Billion)
  31. Germany Healthcare BPO Market By Provider services, from 2018-2023 (USD Billion)
  32. Germany Healthcare BPO Market By Payer services, from 2018-2023 (USD Billion)
  33. Germany Healthcare BPO Market By Pharmaceutical services, from 2018-2023 (USD Billion)
  34. Germany Non-Clinical Pharmaceutical Services BPO Market By Type, from 2018-2023 (USD Billion)
  35. Italy Healthcare BPO Market By Provider services, from 2018-2023 (USD Billion)
  36. Italy Healthcare BPO Market By Payer services, from 2018-2023 (USD Billion)
  37. Italy Healthcare BPO Market By Pharmaceutical services, from 2018-2023 (USD Billion)
  38. Italy Non-Clinical Pharmaceutical Services BPO Market By Type, from 2018-2023 (USD Billion)
  39. France Healthcare BPO Market By Provider services, from 2018-2023 (USD Billion)
  40. France Healthcare BPO Market By Payer services, from 2018-2023 (USD Billion)
  41. France Healthcare BPO Market By Pharmaceutical services, from 2018-2023 (USD Billion)
  42. France Non-Clinical Pharmaceutical Services BPO Market By Type, from 2018-2023 (USD Billion)
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